Business Analyst (Creatio)

Overview

This role is for a Business Analyst with hands-on Creatio experience, supporting a partner company based in Germany. You will serve as the bridge between business teams and technical specialists, turning operational needs into practical solutions on the Creatio platform. The position is centered on digital transformation work, with exposure to CRM, BPM, workflow automation, and low-code/no-code delivery.

You will be involved across the full project lifecycle, from understanding requirements and mapping processes to testing, release support, and helping users adopt the solution. The environment is collaborative and agile, with cross-functional work alongside developers, QA professionals, and solution architects.

Accountabilities

• Partner with stakeholders to collect, analyze, and document business, functional, and system requirements.
• Review and map existing business processes to spot opportunities for automation and improvement using Creatio.
• Set up and tailor Creatio applications with low-code and no-code capabilities to align with business goals.
• Contribute throughout the project lifecycle, including analysis, solution design, testing, deployment, and support after go-live.
• Prepare user stories, acceptance criteria, process documentation, and test cases to support delivery quality.
• Coordinate closely with developers, QA teams, and solution architects to ensure business needs are translated into technical outcomes.
• Lead or support UAT sessions, capture user feedback, and assist with end-user training.
• Keep system documentation, process documentation, and knowledge resources current and accurate.
• Encourage sound practices around no-code development, workflow automation, and effective use of the Creatio ecosystem.

Requirements

• At least 2 years of experience working as a Business Analyst, preferably in CRM, BPM, or enterprise software settings.
• Minimum 1 year of practical experience with the Creatio platform, including CRM or Studio modules.
• Solid understanding of business process management, BPMN, CRM concepts, and workflow automation.
• Proven ability to run requirement-gathering sessions, workshops, specification writing, and stakeholder alignment.
• Working knowledge of Agile and Scrum practices and experience in cross-functional teams.
• Basic familiarity with low-code development concepts and Creatio configuration options.
• Strong communication, facilitation, collaboration, and stakeholder management skills.
• Good analytical thinking, problem-solving ability, and attention to detail.
• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.
• Additional plus points: Creatio certification, integration experience with REST APIs or OData, knowledge of PostgreSQL or MS SQL, data modeling experience, and exposure to reporting or visualization tools such as Power BI or Tableau.

Benefits

• Flexible working setup with the option to work from home or from the office.
• Remote onboarding provided from the start.
• Annual or quarterly performance bonus opportunities, depending on eligibility.
• Ongoing learning support through internal training, company libraries, and partner-led education programs.
• Health and life insurance coverage.
• Wellbeing support, including access to professional psychological assistance.
• Reimbursement for mobile communication expenses.
• Chance to contribute to modern CRM, BPM, and low-code transformation initiatives.
• Supportive, collaborative culture with room for development and knowledge sharing.

Additional Information

This opportunity is posted on behalf of a partner organization that handles applications and the next stages of the process directly. The hiring company makes the final decisions and manages interviews and assessments internally.

Data Privacy and Hiring Process

Submitting an application means your personal data may be reviewed and shared with the hiring employer for candidacy evaluation under applicable data protection rules, including GDPR, on the basis of legitimate interest and pre-contractual steps. You may request access, correction, deletion, or objection at any time.

Artificial intelligence tools may be used to support parts of the recruitment workflow, such as application review, resume analysis, response assessment, and verification checks. These tools assist the recruitment team but do not replace human judgment. Final hiring decisions are made by people.