Business Analyst (12-month contract)

About the organisation

Bank of Sydney was founded in 2001 and has grown into a retail bank serving customers across Sydney, Melbourne, and Adelaide. With a team of just under 200 people, the bank focuses on delivering meaningful value to employees, customers, communities, and partners through its retail, business, and trade finance offerings.

Why work here

The bank describes a workplace built around community and connection. Team members are encouraged to deliver strong customer outcomes, work alongside motivated peers, keep building their capabilities, and take part in professional, social, and community activities. The environment also includes peer recognition, rewards for contribution, financial advantages such as discounted home loans, access to a wide range of online savings and discounts, and wellbeing resources and support.

Role overview

This 12-month contract role supports the organisation’s digital transformation as it adopts a new core banking platform. The Business Analyst will help improve customer and staff experience by examining existing operations, finding inefficiencies, designing future-state processes, and working closely with internal teams and external vendors to support a smooth move to the target operating model.

Key responsibilities

• Document clear and easy-to-follow procedures for both new and existing systems.
• Run stakeholder interviews and workshops to gather business needs and convert them into functional and non-functional requirements.
• Review current processes, identify bottlenecks or gaps, and work with the business to improve them.
• Prepare BRDs, user stories, acceptance criteria, process maps, and related project materials.
• Support testing activities, including test planning, UAT coordination, defect review, and validation of updated systems and workflows.
• Evaluate proposed solutions, perform gap analysis, and check that outcomes align with business goals.
• Train key stakeholders on new systems or revised processes.
• Support project planning, risk spotting, and delivery monitoring.

Experience and requirements

• At least 3 years of experience as a Business Analyst in banking or financial services.
• Hands-on exposure to customer and account opening or establishment workflows.
• Ability to build business process flowcharts.
• Strong experience producing requirements documents such as BRDs, user stories, and acceptance criteria.
• Comfort using Jira, Visio, PowerPoint, and Excel.
• Salesforce experience is preferred.
• Understanding of SDLC and Agile and/or Waterfall delivery approaches.
• Strong analytical thinking and problem-solving ability.
• Excellent communication and stakeholder management skills.
• Ability to simplify complex information into practical, actionable points.

Additional information

This opportunity is offered as a 12-month contract in Sydney, New South Wales, Australia, and is based onsite. No salary, opening count, start date, or application deadline has been provided.