Branch Manager

Role Overview

This branch leadership role is focused on guiding day-to-day operations so the location consistently delivers excellent customer service, reaches performance targets, attracts and retains strong team members, and supports employee development. A successful candidate will help the branch grow while maintaining profitability, compliance, and a positive customer experience.

Key Highlights

• This position includes a $2,000 sign-on bonus.
• Work takes place on-site at the Ada, Ohio branch.
• Regular attendance is required, and the role may involve business-related events outside normal hours.

Primary Responsibilities

• Align branch employees with company-wide and branch-specific goals so the team works toward the same outcomes.
• Drive the branch to consistently meet and surpass performance goals and move toward the next branch tier.
• Visit prospective business clients outside the bank to build new relationships and generate business.
• Understand the bank’s products and services well enough to coach staff on cross-selling and customer guidance.
• Stay informed about competitor offerings, promotions, and branch practices so informed market recommendations can be made.
• Work with marketing to support sales campaigns, product promotion, and a professional branch appearance.
• Open deposit accounts of all types and explain related services and fees when needed.
• Interview loan applicants and approve credit within lending authority for commercial, mortgage, and consumer loans, while escalating larger requests to senior leadership.
• Follow loan rules and procedures outlined in the bank’s policy manual.
• Keep communication flowing with branch supervisors so required daily, weekly, and monthly operational and productivity reports are completed on time.
• Ensure employee objectives, reviews, and HR-related documents are prepared, shared, and reviewed promptly.
• Recruit, select, develop, and retain branch employees as needed.
• Run weekly sales meetings covering products, branch growth, sales targets, and overall profitability.
• Manage salary and staffing expenses to maintain branch efficiency.
• Enforce branch security rules in line with the bank’s security policy.
• Safeguard customer records according to the security and retention schedule.
• Handle customer questions and complaints quickly and effectively.
• Participate in community, networking, and banking events that support business development, including events held before or after standard working hours.
• Adjust work schedules when needed to meet staffing and service needs.
• Complete mandatory and elective training, including Bank Secrecy Act and Anti-Money Laundering instruction, and remain compliant with all relevant rules and regulations.
• Take on other assigned duties as needed.

Qualifications and Experience

• A high school diploma or GED is required; a college degree is preferred.
• NMLS certification is required, or it must be obtained after hire.
• At least 3 years of experience as a branch manager or in an equivalent management role is needed; prior banking management experience is preferred.
• Candidates should be comfortable using calculators, phones, office equipment, computers, and related software.
• Ability to contact vendors for branch maintenance issues is required.
• Applicants should be able to follow up with customers regarding troubleshooting, rate questions, complaints, and suggestions.

Compliance and Employment Notes

• New hires must complete identity and employment eligibility verification through the employer’s verification process.
• The employer is committed to equal opportunity and does not discriminate based on disability or veteran status.