Branch Manager

Overview

The Branch Manager acts as the lead for all sales, administrative, and operational activities at the assigned branch location. This role demands overseeing daily functions, managing sales and admissions, coordinating staff, establishing reporting systems, handling customers effectively, and enforcing operational discipline in line with Johnson Academy's policies.

This position is strongly sales-oriented requiring ability to convert walk-in enquiries, meet targets, lead teams decisively, maintain operational efficiency, handle customer relations, and uphold accountability standards to drive branch success.

Key Responsibilities

• Drive branch sales efforts including handling walk-ins, conducting regular lead follow-ups, persuading candidates, and achieving monthly admission revenue goals.
• Manage enquiry conversion rates and admission targets diligently.
• Counsel parents and admissions candidates as needed.
• Oversee proper documentation regarding admissions, enrollments, fees, and student records.
• Ensure timely renewal of student registrations with consistent follow-ups.
• Supervise daily branch operations including front office, admissions, student support, attendance tracking, and general activities.
• Enforce adherence to Johnson Academy's protocols, SOPs, and management directives.
• Maintain discipline, punctuality, cleanliness, coordination, and uphold professional standards at the branch.
• Conduct regular branch inspections and review operational processes to identify and implement improvements.
• Ensure branch operates within official working hours and opens punctually each day.
• Lead and supervise branch staff including coordinators, front office, operations, support, and housekeeping teams, ensuring discipline, attendance, grooming, and communication standards.
• Conduct operational meetings and team briefings as required and coordinate with HR for staffing matters.
• Facilitate teacher coordination ensuring timely attendance, arrangement of substitutes, and smooth academic operations such as exams, workshops, events, and meetings involving teachers, parents, and management.
• Maintain accurate attendance tracking, fee systems, student databases, branch reports, and administrative records with confidentiality.
• Update CRM tools, digital sheets, and operational reports regularly with timely submission to management.
• Monitor branch targets in admissions, renewals, collections, and operations; track lead quality and parent satisfaction to support business growth.
• Address parent and student concerns professionally, ensuring excellent customer experience and escalating serious issues as needed.
• Promote operational discipline by upholding company policies, reporting requirements, POSH and POCSO compliance, and ensuring accountabilities.

Required Qualifications and Skills

• Strong sales orientation with ability to meet and exceed targets.
• Effective leadership and team management skills.
• Excellent verbal communication and customer relationship management abilities.
• Solid operational and administrative knowledge.
• Problem-solving and sound decision-making aptitude.
• Capability to manage multiple tasks efficiently.
• Basic familiarity with reporting systems, CRM software, and branch coordination processes.
• High standards of professionalism, discipline, and accountability.

Preferred Experience

• Previous experience in sales, operational management, branch supervision, customer service, or educational administration is desirable.
• Experience handling teams and operational leadership is an advantage.

Work Schedule

• Monday to Friday: 11:00 AM to 8:00 PM
• Saturday and Sunday: 10:00 AM to 8:00 PM
• Friday: Weekly off
• Employees must report at least 15 minutes before start time.