Billing Specialist I

About Trustmark

Trustmark is dedicated to enhancing wellbeing for everyone, driven by a culture of care and a belief in equality. We foster trust by ensuring associates feel respected, valued, and heard. Join our collaborative environment to transform lives and help individuals, communities, and businesses flourish. We champion diversity and inclusion, where appreciation, mutual respect, and trust are fundamental for our colleagues, clients, and communities. Trustmark is committed to creating a safe and welcoming workplace for all, embracing diverse individuals and empowering them to share their authentic selves and innovative ideas.

About The Role

This position is responsible for overseeing and executing client billing processes, including the management of invoices, reconciliation of payments, and resolution of billing-related issues and inquiries.

Key Accountabilities

• Process daily premium deposits and verify balanced debits.
• Audit and research incoming checks.
• Issue premium refunds as necessary.
• Serve as the primary point of contact for external customer communications.
• Support customer service functions, including making past due calls, processing changes, and fulfilling information or data entry requests.
• Generate monthly invoices for external vendors and carriers.
• Track and manage payments, including past due accounts, and document customer interactions regarding overdue vendor/carrier payments.
• Accurately process and reconcile premium payments at an individual employee policy level, adhering to company standards.

Minimum Requirements

• High School Diploma or GED.
• 0-2 years of relevant experience.

Compensation and Benefits

The hourly compensation range for this role, based in Lake Forest, Illinois, is $18.19 to $26.29. The final salary will be determined by factors such as location, qualifications, experience, and skill set. This position may also be eligible for a bonus. We aim to offer competitive market salaries.

Our comprehensive benefits package includes health, dental, and vision insurance, life insurance, Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA), a 401(k) plan, an Employee Assistance Program, and backup care for dependents. We also offer various health and wellness initiatives, including a Wellness program that can reduce insurance premiums through participation in health activities.

Additional Information

Trustmark is an equal opportunity employer committed to leveraging a diverse workforce for mutual benefit. We are an equal opportunity employer, including disability and protected veteran status.