Banquet Captain

About The Ritz-Carlton, Doha

Situated on the picturesque shores of the Arabian Gulf for nearly 24 years, The Ritz-Carlton, Doha is a prestigious 5-star resort featuring 374 elegantly appointed rooms and suites, acclaimed dining venues, world-class spa and fitness facilities, and a private beach. The hotel offers a refined luxury experience combined with authentic Qatari hospitality. It hosts a range of events with diverse meeting rooms and exquisite wedding venues managed by a dedicated team committed to fulfilling unique guest visions.

Role Overview

The Banquet Captain plays a vital role in overseeing banquet service operations to guarantee seamless execution of events aligned with The Ritz-Carlton Gold Standards. This position leads the banquet service team during various functions to deliver exceptional, personalized guest experiences marked by attention to detail and operational excellence.

Key Responsibilities

• Lead and manage banquet service personnel throughout meetings, weddings, conferences, and special occasions.
• Ensure that all events run in strict adherence to banquet event orders (BEOs), brand standards, and guest requirements.
• Proactively anticipate guest preferences, customize service, and cultivate memorable experiences in line with The Ritz-Carlton’s service philosophy.
• Act as the main liaison for guests during events, addressing requests, resolving concerns, and facilitating service recovery when necessary.
• Uphold professional service conduct and appearance consistently.
• Conduct pre-event briefings to outline event specifics, service sequences, and staff roles.
• Collaborate closely with Culinary, Sales, Stewarding, and Event Management teams to ensure smooth event flow.
• Verify proper setup of function rooms, including table layouts, décor, AV equipment, and service instruments.
• Oversee food and beverage service to confirm timing, presentation, quality, and temperature meet standards.
• Ensure compliance with food safety, hygiene protocols, and alcohol service regulations.
• Allocate tasks and manage staffing levels to optimize performance during events.
• Coach, inspire, and support banquet associates to maintain excellent service levels.
• Assist with training new employees while reinforcing brand service expectations.
• Exemplify leadership behaviors that foster a respectful and inclusive workplace culture.
• Check accuracy of BEO details, attendance counts, menu choices, and event timings.
• Confirm event billing accuracy by validating consumption, charges, and completion particulars.
• Maintain cleanliness, orderliness, and proper care of banquet equipment and storage areas.
• Participate actively in daily team meetings and continuous service improvement initiatives.

Candidate Profile

• Previous experience in banquet or food and beverage supervisory roles, ideally within luxury hotel settings.
• Strong leadership qualities paired with excellent communication and interpersonal skills.
• Exceptional attention to detail and ability to multitask efficiently in dynamic environments.
• Thorough knowledge of different banquet service formats including plated, buffet, cocktail, and family-style.
• Familiarity with food safety standards, hygiene practices, and beverage service guidelines.
• Availability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications and Additional Information

• Education: High school diploma or equivalent (G.E.D.).
• Work Experience: Less than one year of relevant experience preferred.
• Supervisory Background: No prior supervisory experience required.
• Licenses/Certifications: None specified.
• Gender Preference: Female candidates are preferred.

Benefits and Opportunities

• Join a globally recognized luxury hospitality brand with significant legacy and prestige.
• Access to career advancement and internal mobility opportunities within Marriott International.
• Comprehensive personal and professional development including specialized training and mentorship.
• Competitive compensation package including accommodation, flights, transportation, and meals.
• Exclusive leadership and training programs along with recognition for exemplary service.
• Discounts on dining, wellness, and Marriott Hotels worldwide for employees and their families.
• Medical insurance coverage and dedicated HR support focused on employee wellbeing and success.

Company Commitment

The Ritz-Carlton is committed to fostering an inclusive and equitable workplace where diverse talents and backgrounds are valued. Discrimination of any kind is actively opposed in accordance with relevant laws. Joining The Ritz-Carlton means being part of a team that strives for continuous excellence and offers an environment that encourages creativity, compassion, and professional growth.