Job description

Role overview

This is a senior operations leadership opportunity for a U.S.-based professional overseeing integrated care services in a fully remote setting. The role is focused on improving operational performance, strengthening service quality, and supporting organizational growth through scalable processes and effective team leadership. The position partners with internal stakeholders to identify gaps, streamline workflows, and put durable solutions in place.

The hiring process and all application handling are managed by a partner company. Final review, interviews, assessments, and next steps are completed by that company’s internal team.

What you will do

Manage and develop a team of 10 to 12 operations staff, including workforce planning, schedules, onboarding, coaching, performance reviews, and daily supervision of administrative and member support work.
Track operational delivery through reporting, escalation handling, issue resolution, and ongoing monitoring of KPIs and service expectations.
Partner with leadership and cross-functional teams to improve processes and drive continuous operational refinement.
Roll out new programs, workflows, and process improvements that support organizational priorities.
Contribute to hiring, employee evaluations, coaching, employee relations, and overall talent growth.
Support audits, compliance obligations, accreditation-related work, and regulatory preparedness.
Plan and deliver cross-functional projects from kickoff through completion, keeping timelines, resources, and outcomes on track.
Coordinate communication across multiple simultaneous initiatives so that stakeholders stay aligned and informed.

What they are looking for

Applicants should have a bachelor’s degree preferred, or equivalent experience, along with at least 5+ years of leadership experience in operations within behavioral health, healthcare, or human services. Experience should include managing teams across multi-site or multi-state environments.

Demonstrated success leading distributed teams in fast-moving service settings.
Hands-on experience managing operational workflows, quality standards, compliance, and performance metrics.
Background in leading process improvement, operational change, and cross-functional projects.
Clear and professional communication skills for working with varied stakeholders.
Strong organization, judgment, problem-solving ability, and a results-oriented mindset.
Comfort using Microsoft Office Suite and Google Workspace.
Ability to adapt to ambiguity, shifting priorities, and ongoing change while maintaining stability.
Commitment to ethical practice, mission-driven work, and team development.

Perks and benefits

Fully remote role for U.S.-based candidates, excluding AK, AR, CA, HI, ID, MD, NE, SD, UT, and WY.
Competitive pay based on experience and leadership scope.
Medical, dental, and vision insurance options.
Opportunities for learning, leadership development, and professional growth.
A supportive culture centered on mission, engagement, and impact.
Paid time off and company holidays to help with work-life balance.
Technology and infrastructure support to enable remote work.

Additional information

This opportunity is offered on behalf of a partner employer, who oversees applications and all subsequent hiring steps.

Privacy and hiring process notice

By applying, candidates consent to their personal data being processed to evaluate candidacy and shared with the hiring employer, based on legitimate interest and pre-contractual measures where applicable under data protection laws such as GDPR. Candidates may request access, correction, deletion, or objection to processing at any time.

Artificial intelligence tools may be used to support parts of the hiring workflow, including resume review, application analysis, response assessment, and detection of inconsistencies or verification signals. These tools assist recruiters but do not replace human judgment, and final hiring decisions are made by people.

Associate Operations Director - Integrated Care