Associate, Client Service

Overview

The Client Service team at Guidepoint links clients with subject-matter experts to enhance their business decision-making processes. Team members take the time to grasp each client’s distinct research objectives and connect them with the experts most relevant to the topic—often within a matter of hours. This role is crucial to Guidepoint's ongoing success.

Key Responsibilities

• Collaborate with Project Managers to formulate strategies addressing each client’s project needs.
• Research and source experts through platforms like LinkedIn, press releases, case studies, and other online resources to find the best subject-matter specialists for client inquiries.
• Recruit promising new experts to expand Guidepoint’s network, encouraging their participation in expert consultations.
• Screen candidates to ensure their expertise aligns closely with client project requirements and develop detailed professional profiles for client presentation.

Candidate Profile and Qualifications

• Bachelor’s degree is required.
• Previous internships, volunteer roles, or extracurricular involvement are beneficial.
• Must have legal authorization to work in the UAE.

Desired Skills and Attributes

• Enthusiasm for roles centered on sourcing and lead generation.
• Capable of thriving in a fast-paced, results-driven environment.
• Strong time management and organizational skills.
• Confident and personable communicator comfortable engaging professionals at all levels.
• Curiosity and eagerness to learn.
• Excellent verbal and written communication capabilities.
• Proven ability to work independently as well as collaboratively within teams.

Benefits and Work Environment

• Office located in the Dubai International Financial Centre (DIFC).
• Clear progression plan to support career development.
• Comprehensive private medical insurance covering dental care.
• Opportunities to engage in corporate social responsibility initiatives.
• Organized team events, activities, and social outings.
• Pantry stocked with refreshments and breakfast items.
• Flexible work-from-home option available on Fridays.
• Convenient access to public transportation including the metro.
• Supportive and tight-knit office culture fostering growth and connection.

Additional Information

Applicants must possess the legal right to work in the United Arab Emirates. The recruitment process includes a series of interviews and assessments designed to match candidates with the role, including initial screenings, mock assessments, simulated client work requests, and discussions with team members and leadership.

About Guidepoint

Guidepoint is a premier research enablement platform that empowers clients by providing real-time data, proprietary technology, and exclusive access to expert knowledge. By leveraging a vast network of nearly 1.75 million professionals worldwide and over 1,600 employees, Guidepoint supports organizations in transforming information into actionable insights. The company values diversity and inclusion, fostering an equitable and welcoming environment for all employees and clients.