Assistant Store Manager

About Giorgio Armani

The Armani Group stands as a prominent leader in the luxury fashion industry, employing over 8,000 people worldwide. Its three main brands—Giorgio Armani, Emporio Armani, and A|X Armani Exchange—operate globally across multiple continents. Originating from Italy with a cosmopolitan ethos, the company has grown since its inception in 1975, expanding its range from apparel and accessories to cosmetics, fragrances, eyewear, watches, jewelry, and home furnishings. Beyond fashion, Armani has also established strong presences in interior design, food and beverage, and hospitality sectors.

Giorgio Armani's signature style is recognized for its refined vision, attention to detail, and embodiment of a distinctive way of presenting oneself that extends beyond clothing to attitudes and behaviors. The brand emphasizes timeless design and ethical aesthetics, utilizing high-quality materials and craftsmanship to create pieces that transcend fleeting fashion trends.

Role Overview

The Assistant Store Manager supports the Store Manager and In-Store Operations Manager in overseeing store management and maximizing store performance. Acting as a key figure for the team, this role involves motivating and coordinating staff to cultivate a positive and engaging work environment. Responsibilities include training and developing team members to boost individual and collective performance, ensuring an exceptional client experience, maintaining a welcoming store atmosphere, and achieving operational goals. When the Store Manager is absent, the Assistant Store Manager, along with the In-Store Operations Manager, assumes full responsibility for the store.

Key Responsibilities

• Assist the Store Manager in creating and executing action plans to drive sales growth and improve profitability.
• Ensure the selling process aligns with brand standards, delivering outstanding customer service before, during, and after purchases.
• Support Client Advisors on the sales floor by offering guidance on the selling ceremony and product knowledge.
• Monitor sales targets set by the Store Manager and track progress.
• Maintain the store’s appearance, including furniture, lighting, and equipment, coordinating assistance as needed.
• Guarantee visual merchandising standards are consistently met for both in-store displays and shop windows.
• Provide ongoing support to Client Advisors for managing individual customer relationships.
• Promote a client-centric culture by reviewing CRM activity performance and recommending improvements.
• Implement onboarding programs for new hires and conduct one-on-one meetings to foster team engagement and growth.
• Encourage continuous learning by facilitating training on product knowledge, client service, CRM, visual merchandising, sales techniques, and stock management.
• Collaborate with the Store Manager for regular one-to-one meetings to support staff development and align on business strategies.
• Assist in organizing daily briefings to motivate and engage the team.
• Support the performance review process alongside the Store Manager.
• Handle staff inefficiencies professionally and promptly.
• Help manage team schedules and annual leave to ensure consistent sales floor coverage and efficient store operations.

Essential Qualifications and Skills

• Strong leadership qualities with proven ability to motivate and manage diverse teams.
• Excellent verbal and interpersonal communication skills.
• Highly organized with strong time management and attention to detail.
• Familiarity with visual merchandising standards and inventory control practices.
• Analytical skills to interpret data and make informed decisions.
• Customer-oriented with a focus on sales and relationship building.
• Capacity to thrive in a fast-paced environment and multitask effectively.

Benefits

• Competitive pay with attractive sales incentives.
• Employee discounts on Armani Outlet merchandise.
• Opportunities for professional growth and training.
• Experience working with a prestigious global luxury brand.
• A dynamic, inclusive workplace encouraging creativity.

Additional Information

Giorgio Armani is an equal opportunities employer committed to fostering diversity and inclusion. Discrimination based on age, disability, gender, sexual orientation, race, religion, gender identity, or marital status is strictly prohibited. The company encourages applicants from diverse backgrounds to join its workforce and contribute to its culture.