Assistant Station Manager, Bukit Panjang LRT

Job purpose

The Assistant Station Manager plays a key role in supporting the daily running of LRT stations. This is a busy, customer-facing role that calls for a service-first attitude, a pleasant manner, and the ability to handle multiple operational demands across train, station, and trackside activities.

What you will do

• Help maintain a safe and secure commuting environment for passengers.
• Deliver a high standard of commuter-focused service with attention to comfort and care.
• Act quickly when delays or incidents occur, and manage them appropriately.
• Take ownership of assigned critical work functions and key tasks with commitment, responsibility, and integrity.
• Support station operations and daily service needs.
• Provide friendly and effective customer service at the station.
• Carry out security patrols within station areas.
• Inspect station equipment and verify that it is functioning properly.
• Respond promptly to alarms such as fire alarm and ESP alerts.
• Manage crowd flow at station concourses and platforms.
• Perform first-line recovery for trains, station equipment, and trackside equipment when needed.
• Complete administrative tasks related to station operations.
• Support train operations and related service requirements.
• Offer customer service support onboard trains.
• Operate revenue service trains, address train defects, and drive trains when required.
• Carry out sweep train operations to confirm the system is safe before revenue service begins.
• Conduct security sweeps onboard trains.
• Follow rules, regulations, and procedures at all times.
• Respond to rail incidents or accidents according to assigned duties.
• Share operational and service updates with staff and commuters during incidents or accidents.
• Support investigations into rail incidents and accidents.
• Drive trains as directed by the Operations Control Centre.
• Contribute ideas for process and workflow improvements that can strengthen reliability and operating efficiency.

Requirements

• NITEC in an engineering discipline.
• Willing to work a three-shift rotating roster, including weekends and public holidays.
• No prior work experience is required; fresh applicants are welcome.

Skills

• Basic computer literacy
• Strong customer service orientation
• Comfortable interacting with people at different levels
• Positive attitude and willingness to learn
• Careful, observant, and alert
• Proactive mindset for improving efficiency
• Ability to work independently and collaboratively
• Resilience under pressure
• Clear verbal and written communication
• Good interpersonal skills
• Fluent in English
• Knowledge of another official language is preferred

Additional information

This position is based in Singapore and is suited to candidates who can manage operational responsibilities in a fast-paced rail environment. The role requires close coordination with station, train, and control centre teams, as well as attention to safety, service quality, and service recovery.