- Experience
- 3–8 yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- In office
- Eligibility
- Candidates without a graduation degree are eligible to apply.
- Resume
- Required to apply
Where you'll work
Job description
Role overview
IntouchCX is hiring an Assistant QA Manager in Hyderabad to oversee quality operations and support consistent service delivery.
What you will do
- Guide a group of quality analysts to help maintain strong project output and service standards.
- Perform routine audits and reviews to spot gaps and opportunities in existing workflows.
- Build and roll out QA plans, procedures, and policy guidelines that align with required industry benchmarks.
- Work with teams across functions to address product quality, customer satisfaction, and regulatory concerns.
What the role requires
- 3 to 8 years of experience in an international BPO or call center setup.
- Solid understanding of 7QC (Seven Quality Criteria) concepts and how they are applied.
- Hands-on experience leading or managing a team in an international voice process.
Eligibility
Applicants do not need a graduation degree to be considered.
Additional information
This position is based in Hyderabad, India.