Assistant Outlet Manager

About Miraval The Red Sea

Miraval The Red Sea, part of the Hyatt portfolio and affiliated with The Red Sea Project, represents Miraval Resorts & Spas' esteemed first expansion into Saudi Arabia. Positioned in one of the planet's most pristine marine settings, this adults-only, all-inclusive wellness sanctuary offers a unique digital detox experience along the Kingdom's Red Sea coast. The destination is dedicated to helping guests achieve "A Life In Balance" through a mindful connection with nature, honoring three decades of wellness expertise.

Role Overview

As the Assistant Outlet Manager, you will play a crucial part in enhancing service quality, ensuring operational consistency, and fostering a culture of excellence within the outlet. Your duties will encompass colleague training, cultivating a quality-focused mindset, and supporting operational activities to guarantee that every guest interaction reflects Miraval's values of mindfulness, balance, and authentic connection. You will collaborate closely with the Outlets Manager and Director of Food & Beverage to develop team members, oversee service delivery, and promote dedicated guest-focused experiences.

Key Responsibilities

• Champion and uphold Miraval's standards for service and quality throughout the outlet.
• Carry out frequent service evaluations, workflow analyses, and quality inspections to ensure uniformity in operations.
• Identify any service deficiencies unique to the outlet and partner with leadership to introduce corrective solutions.
• Promote a robust quality mindset among outlet staff via regular coaching and positive reinforcement.
• Ensure all team members embody mindful service behaviors aligned with the brand's philosophy.
• Recruit, assess, lead, motivate, coach, and, when necessary, discipline all employees including team leaders, hostesses, and waitstaff to uphold cultural and core standards.
• Maintain visible leadership presence during operations, provide recognition, uphold positive public relations, and address guest complaints, concerns, or special requests professionally.
• Provide detailed descriptions and ensure excellent quality of all food, ingredients, and preparation processes, alongside expert knowledge of wines and spirits in an elegant dining environment across all meals.
• Collaborate with management, culinary staff, and other F&B assistants to design effective menus and beverage lists while maintaining high product quality at reasonable pricing; attend periodic operational meetings to enhance interdepartmental coordination.
• Manage labor and operational expenses by efficient scheduling, budgeting, purchasing, and inventory controls.
• Monitor the physical state of facilities and equipment, recommending necessary improvements.
• Foster a cooperative, professional atmosphere among co-workers and team leaders.
• Prepare monthly training schedules and ensure training programs are implemented.
• Regularly review line staff performance and oversee appropriate tool maintenance to minimize breakage and spoilage.
• Maintain high hygiene and order standards in dining outlets and back-of-house areas.
• Participate actively in departmental and other required meetings.
• Coordinate staff vacations effectively.
• Ensure timely completion of assigned projects.
• Enforce grooming standards according to policy.
• Continuously work on enhancing the aesthetic and ambiance of the outlets.
• Engage guests thoughtfully to personalize services and provide mindful hospitality.
• Gather and analyze guest feedback to identify trends and opportunities for improvement.
• Handle service recovery with empathy and professionalism to resolve guest concerns swiftly.
• Collaborate across departments — Culinary, Wellness, Front Office, Housekeeping, Engineering, and Stewarding — to provide seamless guest experiences.
• Take part in ongoing quality improvement and service excellence initiatives at the resort with a focus on operational efficiency.

Required Qualifications and Skills

• Between three and five years of experience within a luxury Food & Beverage setting.
• Proficiency in both Arabic and English, facilitating leadership communication and interaction with Arabic-speaking guests.
• Strong capabilities in training and coaching team members.
• Possesses high emotional intelligence and maintains professional composure during guest and team encounters.
• Attention to detail with a proactive stance on quality and operational matters.
• Ability to inspire and motivate colleagues effectively.
• Skilled in resolving service issues and managing service recovery seamlessly.

Work Environment

• Must have flexibility to work varied hours including mornings, evenings, weekends, and public holidays, depending on operational demands.
• The role operates within a fast-paced luxury resort atmosphere requiring adaptability, mindfulness, and focus on guest-centered service.
• Work involves close collaboration and direct communication with leadership and team members in a cooperative setting.