Assistant Outlet Manager - All Day Dining

About The Ritz-Carlton, Doha

Experience refined luxury blended with authentic Qatari hospitality at The Ritz-Carlton, Doha. Located on the Arabian Gulf's shores for nearly 24 years, this five-star resort offers 374 elegant rooms and suites, acclaimed dining venues, a world-class spa, a state-of-the-art fitness center, and exceptional service synonymous with the brand's prestige. Guests can enjoy pristine indoor and outdoor pools, a private beach, a Club Lounge with exclusive benefits, as well as versatile event spaces tailored to unique occasions. Whether indulging in afternoon tea or celebrating special moments, The Ritz-Carlton, Doha provides a stunning and memorable setting.

Role Summary

The Assistant Outlet Manager supports and leads the all-day dining outlet to ensure a flawless service experience. This includes managing team collaboration, overseeing guest satisfaction, maintaining hygiene and safety standards, and assisting management with hiring, training, scheduling, and coaching staff.

Key Responsibilities

• Foster teamwork to deliver optimal guest service and ensure all staff meet grooming and attire standards.
• Manage opening and closing procedures, including preparation, cleaning, inventory checks, and securing facilities.
• Supervise storage organization, stock rotation (FIFO), and cleanliness.
• Monitor dining room capacity, guest safety, and ambience continuously.
• Initiate maintenance requests as needed.
• Assist in recruitment, training, performance evaluation, discipline, motivation, and coaching of team members.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy.
• Adhere to all company safety, security, and operational policies, reporting incidents promptly.
• Maintain personal appearance and confidentiality of company information.
• Greet guests warmly, anticipate requirements, assist persons with disabilities, and consistently deliver sincere appreciation.
• Communicate clearly and professionally with guests and colleagues.
• Build positive relationships within the team and contribute to achieving shared goals.
• Uphold quality standards and seek continuous improvements in efficiency, productivity, safety, and cost-effectiveness.
• Physically perform job duties including standing, walking, lifting items weighing up to 50 pounds, maneuvering in confined spaces, and other related tasks.
• Execute other reasonable duties as assigned by supervisors.

Preferred Qualifications

• Education: High school diploma or GED equivalent.
• Experience: Minimum 2 years in a related role.
• Supervisory Experience: At least 1 year managing teams.
• Licenses/Certifications: None required.

Benefits & Opportunities

• Work with a world-renowned luxury hotel brand recognized for excellence.
• Access to personalized professional growth plans and extensive training resources.
• Opportunities for career advancement locally and across the Marriott International portfolio worldwide.
• Comprehensive employment package including accommodation, travel allowances, transportation, meals, and more.
• Exclusive leadership and training programs.
• Recognition and rewards for outstanding service.
• Discounts on dining and wellness services for employees and their families.
• Medical insurance coverage.
• Dedicated HR support to promote your success and wellbeing.

Equal Opportunity Statement

Marriott International values diversity and is fully committed to providing equal employment opportunities. All individuals are welcomed without discrimination based on any protected characteristic. The company actively fosters an inclusive workplace that celebrates varied backgrounds, talents, and experiences, encouraging everyone to thrive.

Our Legacy & Culture

Join The Ritz-Carlton, where our Ladies and Gentlemen create unmatched hospitality experiences that guests cherish forever. Our culture is built on the "Gold Standards" — including the Employee Promise, Credo, and Service Values — which guide us daily to deliver gracious service and exceed expectations. Embrace this opportunity to be part of a global team that supports your development and celebrates your contributions.