Assistant Manager - Sales Operation

About the company

Bayut is the leading property marketplace in Saudi Arabia, used by millions of people across the country. The platform is focused on delivering a smooth and effective online property search journey. As part of Dubizzle Group, Bayut operates alongside a portfolio of 10 strong classifieds brands and reaches more than 200 million monthly users who rely on its services.

Role overview

The Assistant Manager - Operations (Sales Ops) is responsible for handling the full post-sale transaction workflow for Bayut KSA. This role covers payment validation, compliance checks, SPA coordination, readiness for revenue recognition, and cross-functional alignment so that transactions close smoothly and revenue can be recovered predictably. The position also supports both internal teams and external customers, while leading associate-level team members and helping them improve performance and execution quality.

Key responsibilities

• Monitor incoming customer payments and confirm that receipts are correctly captured.
• Check that payment evidence is complete, genuine, and shared within the required timelines.
• Work with Finance to validate, confirm, and reconcile payment information.
• Follow up on payment SLAs and raise issues when delays or mismatches occur.
• Review booking forms for completeness and accuracy.
• Make sure booking forms, CRM entries, and payment records all align.
• Manage the issuance, collection, and verification of Sale & Purchase Agreements (SPAs).
• Confirm that SPA details match the booking information and system records.
• Keep documentation logs and audit trails up to date.
• Track SPA issuance for all relevant transactions.
• Ensure SPAs are issued by developers, signed by the required parties, and checked before closure.
• Support revenue recognition preparation by confirming that transactions meet documentation and verification standards.
• Coordinate with Finance on invoice eligibility and supporting documents.
• Prepare and maintain transaction status reports, including DP vs SPA aging, Verified Closed Won status, and developer-wise recovery readiness.
• Coordinate closely with Sales, Documentation, Finance, Developers, and Customer Support teams.
• Follow up with sales teams on transaction progress.
• Support documentation teams in completing SPA execution.
• Assist Finance with invoicing and reporting requirements.
• Work with developers on SPA sharing and acknowledgements.
• Ensure developer documentation requirements are completed within agreed timelines.
• Use the Ops/Sales Ops hotline to support internal sales teams with transaction queries.
• Help with customer-facing support related to transaction processing, documentation, and complaints.
• Coordinate the resolution of transaction issues, including refunds when required.
• Ensure work is carried out in line with approved policies, SOPs, and workflows.
• Spot execution gaps, bottlenecks, and repeat issues.
• Recommend process improvements that improve efficiency and reduce leakage.
• Support system-based controls and better CRM adoption.
• Guide associate-level team members, monitor their work, and support their growth and development.

Requirements

• A bachelor’s degree in Business Administration, Operations Management, Finance, or a similar discipline is required.
• Extra certifications in operations, compliance, or project management are considered an advantage.
• 5 to 7 years of experience in operations, sales operations, or transaction management is needed.
• Experience in real estate operations is preferred.
• Previous exposure to post-sale execution or documentation-intensive roles is highly desirable.
• Experience in the KSA or GCC real estate environment is a strong plus.
• Good understanding of transaction workflows is necessary.
• Hands-on experience with payment verification and document handling is important.
• Ability to manage SPAs and complex documentation processes is required.
• Experience preparing reports and dashboards using Excel or CRM tools is expected.
• Excellent attention to detail is essential.
• A strong sense of ownership and consistent follow-up ability are required.
• Ability to coordinate across teams without relying on formal authority is important.
• Comfort using CRMs and internal systems is needed.
• Strong skills in MS Excel and Google Sheets are required.
• Professional-level English is required.
• Arabic is preferred, especially for coordination with developers and customers.
• The role requires adaptability, integrity, and strong organisation.
• Good listening and communication skills with clients, sales staff, and managers are essential.

Benefits

• A dynamic, fast-moving workplace with strong performance expectations.
• Comprehensive health insurance coverage.
• Recognition programs and rewards.
• Learning and development opportunities.

Equal opportunity statement

The employer is committed to equal opportunity and values diversity in the workplace, with a focus on building an inclusive environment for every employee.