Assistant Housekeeping Manager

Role Overview

The Assistant Housekeeping Manager is responsible for maintaining the highest standards of cleanliness and presentation across all property areas including guest accommodations, leisure spaces, dining venues, public areas, and operational back-of-house zones. This role supports the Executive Housekeeper in managing daily housekeeping operations and ensuring exceptional service standards.

Key Responsibilities

• Ensure all areas of the property adhere to excellent presentation standards.
• Support the rollout of service standards via training and development initiatives for the team and subordinates.
• Oversee training programs for housekeeping, public area, linen, and service attendants focused on service quality, equipment use, and safety protocols.
• Manage relationships with external service providers and suppliers, ensuring compliance with service level agreements.
• Conduct inventory controls according to established procedures and assist with stocktaking activities for housekeeping supplies, assets, equipment, and consumables.
• Supervise the lost property management system under the Executive Housekeeper’s guidance.
• Help administer a quality assurance program covering property presentation, hygiene, staff appearance, and conduct.
• Implement scheduled maintenance cleanings including special finishes, fabric care, and deep cleaning processes.
• Control issued staff uniforms, including cleaning, repair, and inventory management of spares.
• Maintain effective communication with Guest Relations and Maintenance teams to address guest feedback, requests, and maintenance concerns promptly and professionally.
• Ensure adherence to company policies and maintain business confidentiality.
  

Financial and Operational Duties

• Assist in submitting expense claims following company formats.
• Maintain smooth department function by securing adequate materials and equipment supply.
• Comply with requisition and purchase order systems.

People Management

• Promote effective inter-department communication at all times.
• Lead, motivate, and develop direct reports toward business goals while on duty.
• Ensure timesheet completion and personal leave requests of staff align with company policies.
• Identify departmental training needs and support staff development.
• Provide and receive constructive feedback regarding team and individual performance.
• Oversee welfare and cultivate a positive workplace environment.
• Adhere to workplace health and safety requirements and report issues appropriately.

General Duties

• Attend daily operations, department head, workplace safety, financial, and other relevant meetings as required.
• Understand and contribute to the Balanced Scorecard metrics related to housekeeping.
• Identify and recommend innovations to improve service delivery and exceed guest expectations.
• Maintain all property equipment in good operating condition.

Desired Attributes and Qualifications

• Experience working in Qatar’s hotel or serviced apartment market.
• Strong organizational and systematic approach.
• Previous supervisory experience within housekeeping settings.
• Excellent proficiency in English communication, both spoken and written.
• Recognized academic qualification in hotel management.
• Capability to implement and manage new operational processes.
• Leadership skills to inspire and maximize team potential.
• Proficiency in Microsoft Word, Excel, PowerPoint, hotel property management systems such as OPERA or equivalents, and work order systems.
• Passion for delivering excellence with a good sense of humor.