Area Credit Manager

Role purpose

This position exists to handle credit and risk operations for assigned files in line with the company’s established policies and operating framework. The role is responsible for ensuring efficient loan underwriting across ABHFL offerings, protecting portfolio quality, and making approval decisions within the delegated matrix after assessing creditworthiness and overall risk. It also requires close coordination with Sales, Operations, and Technical teams to support disciplined risk management.

Scope and size

Approximate workforce numbers mentioned for the function indicate around 30 people at the unit level, about 10 in the function, and roughly 2–3 credit managers in the department. Other quantitative factors such as volumes, budgets, product counts, geography, or customer counts were not specified.

Business context and challenges

Aditya Birla Housing Finance Limited, part of Aditya Birla Capital Ltd., is a housing finance company registered with the National Housing Bank. Its product range includes home loans, home improvement and home construction loans, balance transfer and top-up loans, loans against property, and construction finance. The business has aggressive growth plans and aims to scale rapidly while maintaining strong asset quality.

The risk function plays a central role in underwriting, control, and business sustainability. It works alongside the sales/sourcing setup to ensure business checks, risk controls, and decision support are in place. The role must also support expansion by evaluating new product and market proposals together with the sales team.

The job comes with important challenges, including the added construction risk linked to under-construction properties, balancing rapid growth with portfolio health, and handling state-wise differences in housing finance practices and regulatory interpretations across India.

Key responsibilities

• Perform credit and risk processing for assigned transactions within the defined policy framework.
• Review, assess, and approve proposals according to the approval matrix, and seek guidance on complex matters when needed.
• Work with legal, technical, and other verification partners to resolve issues in difficult cases.
• Track bounce rates and keep them within the set thresholds.
• Run risk operations in a way that supports business efficiency without compromising control requirements.
• Coordinate with Credit Processing Analysts and Credit Analysts so that files are logged correctly and examined in detail.
• Partner with Sales and Operations teams using structured coordination practices to support decisions and resolve issues; escalate matters to the Regional Credit Manager when required.
• Manage external vendors to maintain report quality and turnaround time.
• Monitor costs and keep them within the approved budget.
• Ensure accurate entry of data in the LOS and maintain strong documentation standards.
• Ensure post-disbursal documents are collected within the assigned timeline.
• Follow risk principles and norms, and prepare periodic as well as need-based MIS, reports, and escalation documents.
• Operate through the maker-checker process with Sales and Operations for exception approvals, collateral valuation, PDD completion, cheque-bounce collections, and similar activities.
• Minimise critical audit observations and ensure all audit issues are closed within the required turnaround time.
• Coordinate with Collections and Operations teams to track delinquent accounts and support efficient collections.
• Escalate complex recovery, delinquency, or NPA-avoidance cases to the Regional Credit Manager.
• Monitor delinquent portfolios, engage with delinquent customers where needed, and support the collections team in case resolution.
• Report fraud cases to the Risk Monitoring team and the Regional/Zonal Risk Head.
• Work with Sales and Operations on case-based decisions that support business growth while preserving sustainability.
• Continue building capability in credit assessment and underwriting, including legal and technical document understanding and property-market knowledge.
• Maintain strong internal stakeholder relationships for smooth handling of complex, exception, and escalation cases.

Experience and qualifications

The role calls for a CA or MBA in Finance with 4 to 7 years of experience in a bank, NBFC, or HFC. Of this, at least the recent 2 to 3 years should be in risk and underwriting within an HFC. The position also requires strong commercial judgment, analytical ability, stakeholder management, presentation skills, and team execution capability.

Working relationships

Internally, the role interacts frequently with the Regional Credit Manager, credit managers, credit processing analysts, sales, operations, technical teams, and the risk monitoring team. Externally, it connects with business forums and networking platforms on a half-yearly basis, with customers on a daily or need basis for personal discussion during underwriting, and with vendors such as lawyers, valuation agencies, and verification agencies on a quarterly or need-based basis.

Additional information

No direct reports are assigned to this role. The sign-off section in the source indicates a job holder and manager sign-off requirement for the hard copy JD record, including name and date of entry/approval.

Some placeholders in the source were not populated, including business workforce number, budgets/volumes, direct report details, and specific sign-off names.