Arabic Speaking Customer Support Professional - Onsite in Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a prominent European recruitment and business process outsourcing firm specialising in placing multilingual talent in leading companies across Europe. The company prides itself on connecting fluent and native speakers with dynamic, growing industries to facilitate rewarding career opportunities and provide superior staffing solutions.

Job Overview

Mercier Consultancy Group is seeking motivated Arabic-speaking customer support experts to join a top-tier Customer Support Services team located onsite in Sofia, Bulgaria. This role offers a valuable platform for both experienced customer service professionals and ambitious newcomers to leverage Arabic language proficiency in a fast-paced, international support context offering extensive training and compensation benefits.

Key Responsibilities

• Provide professional, high-quality support to Arabic-speaking customers through phone, email, and live chat channels with efficiency.
• Identify and resolve inquiries, complaints, and service requests promptly, adhering to defined service standards.
• Document all customer interactions accurately in CRM and case management software.
• Escalate complex or sensitive issues to higher-tier support or specialized teams as necessary.
• Work collaboratively with cross-functional teams to maintain a smooth and positive customer experience.
• Maintain current knowledge of products, services, and internal procedures to offer accurate information.
• Contribute actively to achieving team goals, quality benchmarks, and customer satisfaction scores.
• Engage in continuous professional development through ongoing training sessions to enhance support skills.

Candidate Requirements

• Fluent or native proficiency in Arabic, both spoken and written, is mandatory.
• Possession of a valid European Union passport is required for eligibility.
• Good command of English to communicate effectively within an international team.
• Previous customer service or support experience is beneficial but not compulsory.
• Excellent communication skills paired with a strong dedication to delivering superior customer experiences.
• Ability to efficiently use standard computer applications and navigate CRM and ticketing platforms.
• A positive and solution-focused mindset capable of maintaining professionalism in demanding situations.

Benefits and Compensation

• Competitive monthly salary commensurate with skills and experience in the sector.
• Complete paid training to prepare you thoroughly before starting your role.
• Comprehensive health insurance coverage to ensure peace of mind.
• A relocation package that covers return flights to Sofia, airport transfers, and hotel stay upon arrival.
• Monthly performance bonuses based on individual and team achievements.
• An attractive one-time signing bonus of €1,500 for new employees.
• A multicultural, supportive workplace within a reputable international organisation.
• Clear career advancement paths and opportunity for professional growth in customer support.

Living in Bulgaria

Relocation to Bulgaria presents an exciting chance for multilingual professionals to experience a balanced lifestyle. Sofia, the capital, offers rich history alongside modern culture amidst scenic surroundings with its famous Vitosha Mountain. Known for its affordability within the EU, Bulgaria allows your earnings to go far while offering quality public transport, diverse dining options, a welcoming community, and a growing expat presence that eases transition and settlement.

Next Steps

If you meet the Arabic language requirement and are eager to pursue an enriching career in a renowned Customer Support Services team in Sofia, apply today to begin your journey with Mercier Consultancy Group. This opportunity combines a competitive compensation structure with professional development in a vibrant European setting.