Appointment Specialist

About the Role

Join Royal York Property Management as an Appointment Specialist in Prishtine, where you will play a pivotal role in delivering an outstanding client experience and ensuring seamless scheduling processes. Our company manages over 22,000 properties valued at more than $10.1 billion throughout 20 office locations in Ontario, specializing in tenant placement, property management, and 24/7 maintenance services.

Why Work With Us?

• Make a direct and meaningful impact by enhancing client interactions and supporting company success.
• Benefit from promising career growth with opportunities for skill development and promotion to higher-level positions.
• Be part of a collaborative team that fosters your professional growth and equips you for success from day one.
• Enjoy the rewarding nature of the role by engaging directly with clients and witnessing the positive outcomes of your efforts.

Key Responsibilities

• Handle incoming calls from potential clients to schedule property viewings.
• Conduct outbound calls to recommend available units aligning with client requirements.
• Communicate via email using the company’s database to provide unit options suitable for client preferences.
• Manage scheduling calendars effectively to optimize viewing timings and accommodate travel time for agents.
• Deliver outstanding customer service with professionalism and a positive demeanor.

Candidate Qualifications

• Hold a bachelor's degree in Business Administration, Communications, Hospitality, or a related discipline.
• Demonstrate typing skills of at least 40 words per minute.
• Exhibit strong organizational abilities and keen attention to detail.
• Possess excellent verbal and written communication capabilities.
• Available to work evening shifts from 6 PM to 2 AM.
• Bring 3 to 5 years of experience in customer service or a comparable position.