AppleCare Business Development Manager

Overview

Apple fosters a culture that values dedication, creativity, and diversity, inspiring innovations that have transformed industries worldwide. At Apple, employees are not just developing products — they are creating experiences that redefine technology and contribute to environmental leadership. Join us in shaping a better future by being part of this dynamic environment.

Role Summary

The Apple Sales organization generates essential revenue to support continuous product and service innovation, impacting millions globally. As a key representative to our largest customers, the sales team plays a vital role in business growth.

We are seeking a results-driven professional to lead development and execution of AppleCare programs, enhancing attachment growth and commercial results throughout Southeast Asia.

Key Responsibilities

• Develop and implement comprehensive AppleCare strategies and account plans based on thorough analysis of market trends and channel activities in collaboration with local and regional teams.
• Oversee all facets of AppleCare program management including commercial success, attractive offerings, integrated promotions, optimal customer experiences, and sustainable business expansion.
• Handle program operations by managing partner relationships and facilitating cross-functional collaboration internally.
• Provide resources for program development such as educational content, marketing materials, stakeholder engagement, and communication initiatives.
• Establish performance tracking systems to measure the success of programs against business goals.
• Communicate program outcomes to leadership, financial teams, external partners, and cross-functional stakeholders.
• Advocate for market needs within headquarters to ensure mutual understanding and resource support for program success.

Qualifications

• Significant experience in commercial, product, or program management roles within sectors such as carrier services, consumer electronics, distribution, or retail business development.
• Proven track record of creating effective partner programs that generate additional sales revenue.
• Strong leadership skills in managing cross-functional initiatives from inception to implementation and continuous improvement, complemented by excellent project and organizational management capabilities.
• Ability to thrive in a fast-paced, multicultural, and global work environment.
• Excellent communication skills including presentation, writing, verbal, and interpersonal abilities in English.
• Professional fluency in Thai is essential; proficiency in other Southeast Asian languages is advantageous.

Preferred Skills

• Outstanding communication and influencing abilities with experience securing executive-level approval and uniting diverse stakeholders through compelling narratives.
• Capacity to establish and maintain strong networks internally and within partner organizations.
• Advanced skills in data analytics and reporting.

Additional Information

Apple is an employer that values diversity and inclusion, providing reasonable accommodations to applicants with disabilities as required by local laws. We are committed to a drug-free workplace and uphold accessibility as a fundamental human right, reflected in our culture and tools.