Admissions Coordinator

About The Role

The Admissions Coordinator plays a vital role within our admissions team by assisting individuals and families pursuing transformative treatment options. This position involves managing professional referrals, engaging clients, and facilitating a seamless admissions process. It demands balancing client advocacy with operational efficiency in a dynamic admissions setting.

Key Responsibilities

• Act as the initial contact point for prospective clients and their families.
• Establish rapport, evaluate client needs, and offer specialized navigation throughout the admissions process.
• Handle incoming calls, web inquiries, and live chats promptly and compassionately.
• Effectively communicate treatment alternatives, financial considerations, and subsequent steps to potential clients.
• Collaborate closely with business development and outreach teams to coordinate incoming referrals.
• Build and maintain strong relationships with referral sources ensuring smooth transitions and follow-ups.
• Serve as a reliable consultant for clinicians, healthcare providers, and community partners.
• Authenticate insurance benefits and work with clients to set up payment arrangements while clarifying financial options.
• Coordinate payment processes in partnership with billing and finance departments.
• Consistently achieve or surpass admissions KPIs such as conversion rates, timely responses, and client satisfaction.
• Participate actively in coaching, team meetings, and performance evaluations to enhance outcomes.
• Keep precise records using CRM software (Salesforce), electronic medical records, and billing platforms.

Qualifications

• Preferred bachelor’s degree in marketing, behavioral health sciences, or related disciplines.
• Minimum 3 years of experience in behavioral health admissions, preferably in inpatient, residential, or intensive outpatient programs.
• Demonstrated experience in call centers, client engagement, or healthcare sales environments.
• Strong communication skills including objection management and relationship development.
• Proven track record of meeting or exceeding monthly KPIs in a fast-paced admissions role.
• Familiarity with CRM systems like Salesforce, electronic medical records, and Microsoft Office applications.
• Typing proficiency of over 50 words per minute while interacting with clients.
• Employment contingent on successful completion of a thorough background check, including criminal and motor vehicle records.

Schedule and Location

This position offers flexibility as either a fully remote role, or a hybrid option based from our Denver administrative office. Candidates residing in Colorado, Maryland, or Virginia are preferred. Work hours run Tuesday through Saturday from 1:30 PM to 10:00 PM.

Compensation and Benefits

• Hourly wage between $26 and $30, depending on experience.
• Eligibility to participate in an Incentive Compensation Program rewarding performance achievements.
• Generous PTO including accrued time off, paid holidays, and wellness days.
• Comprehensive healthcare coverage including medical, dental, and vision with substantial company contributions.
• Supportive Employee Assistance Program offering counseling, legal advice, financial planning, and wellness coaching.
• A collaborative team environment encouraging professional growth and positive workplace culture.

Diversity, Equity, and Inclusion

We actively promote a diverse and inclusive workplace where every employee is valued and respected. Our hiring policies prohibit discrimination based on any protected status. We are dedicated to providing equitable behavioral health services to all clients.