Administrative Office Support Professional - Operations (Remote)

About PULSE (MENA)

PULSE (MENA) is an innovative organization focused on providing operational excellence throughout the Middle East and North Africa. We partner with diverse teams and clients to enhance efficiency, streamline business processes, and support organizational expansion. We are currently seeking a detail-oriented and proactive Administrative Office Support Professional to join our operations team and facilitate seamless daily administrative functions in a fully remote setting.

Position Summary

The Administrative Office Support Professional – Operations provides extensive administrative and operational assistance across various departments. This role demands exceptional organization, communication skills, and the ability to juggle multiple priorities in a dynamic remote work environment. Candidates should be resourceful, dependable, and maintain high professionalism while supporting executives, managers, and cross-functional teams throughout the MENA region.

Key Responsibilities

• Deliver broad administrative support to operations managers and leadership teams.
• Manage calendars, coordinate meetings, appointments, and virtual conferences across different time zones.
• Prepare meeting agendas, take minutes, and track follow-up actions.
• Organize and maintain digital filing systems ensuring accurate document management.
• Draft, edit, proofread, and format reports, presentations, correspondence, and operational documents.
• Handle confidential information with discretion.
• Assist with daily operational tasks and help improve workflow efficiency.
• Coordinate communications internally between departments and externally with stakeholders.
• Monitor operational activities and ensure adherence to deadlines.
• Support project coordination and track progress.
• Maintain operational records and update internal databases.
• Generate operational reports and performance summaries for management review.
• Respond to emails, calls, and internal messages promptly and courteously.
• Act as the initial point of contact for administrative inquiries.
• Manage communications with vendors, contractors, clients, and partners.
• Support customer and stakeholder communications as required.
• Create, update, and maintain company documentation and ensure compliance with version control and procedures.
• Coordinate scheduling of virtual meetings, webinars, internal events, and onboarding activities.
• Arrange travel logistics including itineraries and accommodations when needed.
• Collect, validate, and enter operational data; produce weekly and monthly administrative reports.
• Assist with tracking KPIs and operational performance reporting.
• Analyze and recommend improvements in administrative processes.
• Help document standard operating procedures (SOPs) and support the adoption of new operational workflows.
• Promote efficiency through effective use of digital collaboration tools.

Required Qualifications

• Bachelor's degree in Business Administration, Office Management, Operations Management, or related discipline.
• At least 2 years of experience in administrative support, office administration, operations coordination, or executive assistance.
• Preferred experience working in remote or distributed team settings.
• Excellent organization and time management abilities.
• Strong written and oral English communication skills; Arabic proficiency is a plus.
• High professionalism with strict confidentiality standards.
• Strong analytical, problem-solving skills, and ability to prioritize tasks and work independently.
• Meticulous attention to detail and accuracy.

Technical Skills

• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience with Google Workspace (Docs, Sheets, Slides, Drive, Calendar).
• Familiarity with virtual meeting platforms such as Zoom, Microsoft Teams, and Google Meet.
• Knowledge of project management tools like Asana, Trello, Monday.com, or ClickUp.
• Experience using communication platforms such as Slack.
• Competency in cloud document management and data entry/reporting tools.

Preferred Qualifications

• Prior experience supporting executive leadership or operations teams.
• Well-versed in remote collaboration technologies.
• Awareness of office administration best practices.
• Experience working in multicultural or international organizational environments.
• Basic project management knowledge or certification is advantageous.

Core Competencies

• Strong organizational and planning skills.
• Excellent time management.
• Effective communication and collaboration abilities.
• Critical thinking and adaptability.
• Professionalism, accountability, and initiative.
• Maintaining confidentiality and customer service orientation.
• Attention to detail.

Performance Expectations

• Consistently deliver accurate and timely administrative support.
• Maintain well-organized documentation and operational records.
• Facilitate smooth communication across departments.
• Meet deadlines while handling multiple priorities.
• Contribute to improving operational processes and efficiency.
• Exemplify reliability, integrity, and professionalism.

Benefits

• Work remotely on a full-time basis.
• Competitive salary package.
• Flexible working hours and arrangements.
• Opportunities for professional development and training.
• Collaborative international team environment.
• Career advancement prospects within the company.
• Paid annual leave and applicable company benefits.
• Access to modern digital collaboration tools and platforms.

Equal Opportunity Employer

PULSE (MENA) fosters an inclusive and diverse work environment, providing equal employment opportunities to all qualified candidates. We value different perspectives that strengthen our team and the communities we serve.