Account Manager - TikTok

About MediaMint

MediaMint is an AI-driven revenue operations and digital services company that helps platforms and publishers grow faster through technology, automation, and data-led execution. The company supports clients across AdTech, consumer, CTV, publishing, and retail, and focuses on improving efficiency, scalability, client outcomes, and actionable insights.

As a global professional services firm, MediaMint provides digital marketing and consulting support to a wide client base ranging from large enterprise brands to emerging startups. It operates from multiple offices, including Hyderabad, San Francisco, New York, Krakow, and Ilorin, and employs more than 2,000 professionals worldwide.

What MediaMint values

MediaMint looks for people who enjoy learning, take ownership of their environment, and aim to grow both personally and professionally. Integrity, honesty, self-awareness, and a strong desire to improve every day are highly valued.

Role overview

The Account Manager will act as the link between clients and internal delivery teams to ensure digital advertising campaigns are executed smoothly. This is a client-facing coordination role focused on aligning stakeholders, managing expectations, keeping timelines on track, and ensuring efficient campaign delivery. Strong communication, organization, and stakeholder management abilities are essential.

Responsibilities

• Act as the primary contact for clients on paid campaigns, promotions, and coordination matters.
• Collect campaign objectives, assets, tracking details, timelines, and approvals from clients.
• Evaluate business goals and marketing needs to prepare high-level media plans and campaign strategies across channels such as Meta, TikTok, Google, and YouTube.
• Convert client inputs into an execution plan that aligns with KPIs and campaign objectives.
• Work closely with Campaign Management, Ad Ops, Reporting, and Sales teams to deliver campaigns accurately and on time.
• Partner with creative, sales, and client stakeholders to secure the most effective ad copies and creatives for each campaign or promotion.
• Coordinate with clients and creative teams to collect the right images, messaging, and assets that support the campaign goal and improve performance.
• Ensure all creative and messaging output follows brand guidelines and platform-specific best practices.
• Keep detailed trackers for each account, including asset status, pending inputs, launch dates, and key milestones.
• Join recurring client calls to provide progress updates, clarify deliverables, and keep everyone aligned.
• Follow up proactively with clients and internal teams to prevent delays and meet SLA expectations.
• Raise and track tasks in systems such as JIRA and help resolve issues through dispute management tools when needed.
• Work with reporting and insights teams to share post-campaign performance data in a structured and timely way.
• Look for opportunities to expand services or upsell by understanding client priorities and coordinating with Sales.
• Document all discussions, issues, and next steps to maintain transparency across teams.
• Support audits and contribute to new strategy development or media planning when required.
• Conduct weekly, monthly, and end-of-campaign review calls with clients.
• Share strategic recommendations based on campaign performance, learnings, and business goals.
• Contribute to planning discussions by recommending platform mix, budget split, and creative direction at a high level.
• Monitor active campaigns, identify improvement areas, and suggest updates to strengthen performance and reach KPIs.
• Analyze campaign data to identify patterns, opportunities, and areas for optimization.

Requirements

• At least 4 years of experience in client coordination or account management within a digital advertising environment, with working knowledge of social media campaigns.
• Strong understanding of digital media platforms, especially TikTok Ads.
• Confident verbal and written communication skills with the ability to manage client conversations and internal follow-ups effectively.
• Highly organized with the ability to handle several accounts or projects at the same time.
• Comfort using tools such as JIRA, Excel or Google Sheets, and other project management systems.
• Bachelor’s degree in Business, Marketing, Advertising, or a related discipline.
• Experience managing paid social campaigns on TikTok or similar platforms for at least 3 years.
• Strong interest in social media platforms and campaign performance.
• Ability to think creatively and solve campaign-related issues.
• Strong attention to detail and the ability to multitask in a deadline-driven setting.
• Preferred experience with Facebook, TikTok, Twitter, and Snapchat paid campaigns.
• Proficiency in MS Excel, PowerPoint, and Word.
• Experience analyzing websites using tools such as Google Analytics.
• Basic familiarity with HTML/CSS, WordPress, and website administration is an added advantage.

Additional information

This role is based in New York, NY and follows an onsite working model.

The posting does not specify compensation, benefits, number of openings, start date, or application deadline.

A Google form is referenced as the application method in the source, but no external link is included here.

No internship duration applies to this full-time position.