Account Manager

Company Overview

Albanian Courier, operating under United Transport Sh.p.k., is a well-established courier, express, and parcel services provider serving Albania and Kosovo. The business has been active since 2002 and has handled domestic operations in both countries as well as international services in Albania as an authorized UPS service contractor since 2005. Based in Vorë, United Transport runs a contemporary logistics park and supports service delivery through its broad agency network, Unionnet. As a member of the Union Group, it also draws strength from a wider ecosystem of financial and logistics businesses across Albania and nearby regions.

Role Summary

This is a full-time, on-site position for an Account Manager in Vorë. The role centers on building and sustaining strong client partnerships, tracking account performance, and making sure customers remain satisfied with the services provided. The position acts as the link between clients and internal departments, supports contract discussions, handles project coordination, and keeps an eye on market developments to ensure the service offering stays aligned with client needs.

Key Responsibilities

• Develop trusted relationships with clients and maintain regular communication.
• Monitor account health and work to improve client satisfaction and retention.
• Serve as the main point of coordination between customers and internal teams.
• Respond to client requirements and ensure timely follow-through on requests.
• Support contract handling and negotiation activities.
• Identify opportunities to expand accounts and grow business.
• Prepare reports and track performance-related information.
• Coordinate cross-functional projects as needed.
• Observe market trends and adjust service alignment to client expectations.

Required Profile

• Proven ability in managing client relationships with strong communication and interpersonal skills.
• Background in account management, contract negotiation, and customer service.
• Working knowledge of logistics, courier operations, and supply chain processes.
• Ability to analyze data, prepare reports, and use relevant software tools.
• Strong problem-solving skills and the ability to juggle several priorities at once.
• Fluency in both Albanian and English, with strong written and spoken communication.
• Willingness to work on-site in Vorë and travel when required.
• A bachelor's degree in Business, Logistics, or a related area is preferred, though not mandatory.

Additional Information

No salary, stipend, or other compensation details were provided in the source. No specific perks, vacancy count, application deadline, or start date were mentioned.