Account Manager - SB

About the Role

The Account Manager is responsible for managing sales and service delivery within their assigned territory, focusing on Data services (Internet Bandwidth, MPLS, Cloud), Voice (Postpaid), Broadband, and Fixed Line Business. They serve as the primary liaison between Airtel and the customer, coordinating all activities across these business lines.

Key Responsibilities

• Achieve assigned targets for Data, Voice, and Fixed Line installations.
• Initiate business development efforts to acquire new accounts in Data, Voice, and Fixed Line segments.
• Execute cross-selling strategies to promote multiple product lines to existing and new customers.
• Develop and maintain a strong sales pipeline for all three business lines with clearly defined stages of maturity.
• Gather competitive intelligence by monitoring rival offerings and strategize sales interventions tailored to different client segments.
• Establish and nurture enduring client relationships to support business growth.
• Negotiate contracts and close deals to maximize revenues.
• Upsell and cross-sell to existing clients to generate new business opportunities.
• Ensure timely and effective delivery of solutions aligned with client requirements.

Candidate Profile

• Minimum educational qualification: Graduate.
• Work experience between 1 to 5 years.
• Maximum age limit: 30 years.
• Preferred backgrounds include ISP, System Integrators (HP/Dell), Field Service Engineers from Telecom companies, Wireline services, IT/ITeS, BFSI sector, or any role involving relationship-based selling.

Competencies and Skills

• Strong persuasive communication abilities.
• Customer-centric sales and service mindset.
• Empathy to understand and address customer needs.
• Technical orientation and understanding of telecom products.
• Analytical capabilities to interpret data and market trends.
• Professional presentation skills.