Job description

About Silq and the Role

Silq is innovating global logistics by leveraging technology, transparency, and superior service quality. The Account Manager will be responsible for managing client relationships comprehensively, ensuring a smooth onboarding, prompt and precise quoting, monitoring client status in the Silq App, and promoting continual revenue growth.

Key Responsibilities

Take charge of post-sales transition activities like warehouse setup, credit applications, and customs processes.
Work collaboratively with Sales early on to shape client expectations and ensure a smooth start, fostering growth opportunities.
Respond empathetically and proactively to all client queries within one hour, maintaining clear, positive, and solution-focused communications and managing expectations confidently.
Establish strong, lasting relationships through regular weekly contact via email, calls, and meetings.
Manage and resolve client issues by coordinating across teams, escalating early when necessary.
Provide accurate freight quotes promptly—within 2 to 4 hours for typical routes and up to 24 hours for complex ones.
Coach junior account managers on ensuring quoting accuracy and professional client presentations.
Offer competitive multi-option freight quotes in collaboration with Procurement, enabling clients to make empowering choices and timely approvals.
Ensure all requotes are delivered and accepted before gate-in deadlines.
Monitor client projects within the Silq App, verifying timely and correct updates by operational teams and escalating inconsistencies.
Address any App experience issues by identifying gaps, suggesting customizations, and driving resolutions swiftly.
Report and escalate any data integrity problems affecting reporting accuracy and client insights.
Promote and increase client adoption of the Silq App for quoting, approvals, shipment tracking, and updates to shift communication from email to the platform.
Conduct quarterly business reviews using data analytics to evaluate performance, margins, and trends, identifying opportunities for growth.
Assist in upselling additional Silq services such as Inspections, Insurance, Consoles, and Linehaul solutions.

Required Qualifications and Skills

2 to 5+ years’ experience in logistics, production, operations management, or similar roles with complex workflow management.
Excellent communication with urgency and a strong sense of ownership.
Proven skills in managing multiple client accounts and coordinating cross-functionally among Sales, Operations, Procurement, and Product.
Competence in data analysis, trend interpretation, and using digital dashboards and tools.
Relationship-focused approach with ability to influence client behavior and encourage platform adoption.
Experience identifying operational gaps and driving improvements or customizations to enhance client experience.
Familiarity with air, ocean, LCL, and FCL logistics advantageous but not mandatory with strong client-facing or operations leadership experience.

Success Indicators

Rapid onboarding of clients and early expansion of revenue through excellent onboarding and execution.
Development of trusting client relationships supported by proactive communication and regular engagement.
Strong adoption of the Silq App among clients for quoting, approvals, and shipment tracking.
Consistent client profitability, retention, and predictable growth.

Compensation and Benefits

Base salary from $70000 to $80000 annually with commission between $20000 and $50000, leading to OTE ranging from $90000 to $140000.
Comprehensive benefits including medical, dental, and vision coverage.
Paid time off and quarterly reward programs.
Employee Stock Options as part of a Series A funded company.