Account Manager, Google Customer Solutions

About the role

Google Customer Solutions helps small and medium-sized businesses grow by using Google’s advertising products and expertise. In this position, you will work with business owners and other decision-makers to understand their goals, recommend tailored advertising solutions, and help clients achieve stronger results. The role combines client relationship management, consultative selling, campaign support, and growth planning. You will collaborate with sellers and use a strategic, customer-first mindset to create measurable impact for both Google and its customers.

Google welcomes applications from Aboriginal and Torres Strait Islander peoples and supports reconciliation through its technology, platforms, and people. Indigenous applicants are encouraged to apply. Refer to Google’s Reconciliation Action Plan for more information.

Minimum qualifications

• A bachelor’s degree or an equivalent level of practical experience.
• At least 5 years of experience in sales, business development, advertising, account management, marketing, or consulting.
• Background working with advertisers, agencies, or clients.
• Willingness and ability to travel up to 20% of the time when needed.

Preferred qualifications

• A master’s degree in a business-related discipline.
• Proven ability to drive client success using sales approaches such as strong questioning, handling objections, and competitive selling.
• Experience working with channel sales, advertisers, agencies, or clients.
• Hands-on experience planning and running paid digital advertising campaigns, especially in Google Ads and similar digital marketing tools.
• Ability to manage and prioritize a portfolio in advertising or media sales while consistently working toward growth targets.
• Strong storytelling skills and the ability to create persuasive narratives that support client engagement.

What you will do

• Develop trusted relationships with important client stakeholders and connect with them effectively, often through virtual meetings, to understand business priorities and marketing needs.
• Review customer goals, financial information, and market competition to shape strong agreements and align on ambitious targets that increase portfolio value and support quarterly growth.
• Strengthen your knowledge of Google Ads so you can recommend the best solutions, present them in clear customer-friendly language, and communicate a compelling value proposition.
• Oversee campaign setup and execution, then track results carefully to measure the long-term effect of Google’s solutions against client goals and competitor alternatives.
• Spot opportunities for expansion, nurture long-term partnerships, and operate with sales integrity while embracing continuous learning and smarter work practices with AI.

Additional information

Google is an equal opportunity employer and maintains a workplace committed to fairness and inclusion. Employment decisions are made without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other protected characteristics, as permitted by law. Qualified applicants with criminal histories may also be considered in line with legal requirements. Candidates who need accommodations because of a disability or other special need can request support through the appropriate applicant accommodation process.

The role is based in Sydney, New South Wales, Australia.