Account Manager

Role overview

This position is based in Crawfordsville, IN and is focused on account management in a retail rental environment. The role combines customer service, sales support, delivery and pickup work, account health management, and early-stage collections. It is designed for someone who can build lasting customer relationships while helping drive store performance and uphold company standards.

Team members in this location may qualify for a sign-on bonus of $500, paid in two parts: $250 after 30 days and another $250 after 90 days. The starting hourly pay range is $16.15 to $17.36.

A key highlight of this position is internal growth potential; the company states that 99% of its Store Managers, District Managers, and Regional Vice Presidents were promoted from within, beginning in the Account Manager role.

Key duties

• Manage an assigned group of accounts and maintain strong customer relationships.
• Handle early-stage collections for balances that are 1 to 6 days past due, while meeting daily and weekly collection targets.
• Use account management tools to protect account health and obtain payment commitments.
• Complete delivery, pickup, and customer follow-up routes as assigned.
• Provide high-quality customer support in the store, by phone, and in customers’ homes.
• Help drive sales growth by creating new rental agreements and supporting product sales.
• Transport, install, and handle merchandise safely.
• Keep the showroom and company vehicles in good condition and aligned with standards.
• Follow all operational and safety procedures at all times.

Schedule and work setting

This is a full-time, onsite position with a Monday through Saturday schedule. Sundays are off, along with one additional weekday. The work is physically active and involves regular lifting, bending, standing, and driving.

Qualifications

• High school diploma or an equivalent credential.
• Minimum age of 18 years.
• Valid driver’s license with a clean or good driving history.
• Strong communication abilities and a solid customer service mindset.

Physical requirements

• Ability to lift and move heavy merchandise.
• Capability to operate a box truck.
• Comfort with standing and driving for long periods.

Benefits and compensation

• Weekly pay.
• Paid time off.
• Medical, dental, and vision coverage.
• Life and disability insurance.
• 401(k) plan with company match.
• Flexible Spending Accounts and Health Savings Accounts.
• Supplemental and voluntary insurance options.
• Strong advancement opportunities and rapid career growth.

Equal opportunity statement

The employer states that hiring decisions are made without discrimination and without regard to protected characteristics under federal, state, or local law, including race and related traits, religion, color, national origin, ancestry, physical or mental disability, genetic information, sex, pregnancy-related conditions, gender identity or expression, age, sexual orientation, citizenship status, veteran status, uniformed servicemember status, or any other protected category.