Account Manager - EMEA

About ThreatDown powered by Malwarebytes

At ThreatDown, we are dedicated to redefining cybersecurity for growing businesses. Our solutions are designed to combat ransomware, malware, phishing, and AI-powered attacks, providing intuitive and effective protection for lean IT teams. We foster an environment of innovation, resilience, and a passion for empowering businesses to thrive securely. Join us and make a significant impact in the cybersecurity landscape.

About the Role

ThreatDown is seeking an energetic, motivated, and articulate Account Manager to support our partners and customers. This role is based in Cork, Ireland. The primary focus will be on managing customer relationships, driving new business in prospective accounts, and ensuring renewal opportunities are maximized. You will be responsible for retaining existing business customers, upselling additional security layers, extending contract terms, and increasing license coverage. The ideal candidate will possess direct sales experience in high-tech software, hardware, or solutions.

What You Will Do

• Maintain and nurture overall relationships with assigned clients, focusing on increasing product adoption, ensuring customer retention, and maintaining satisfaction throughout their contract period.
• Achieve monthly targets for account growth and renewal closures.
• Proactively identify and develop opportunities for upselling additional products or services.
• Cultivate trusted, strategic advisor relationships with clients, demonstrating the ongoing value of our products and services.
• Develop and prepare clients for advocacy, turning satisfied customers into brand champions.
• Collaborate with clients to define critical business goals and key performance indicators, assisting them in achieving these objectives.
• Address and resolve inbound customer inquiries related to product renewals and product modifications.
• Act as a customer advocate, liaising with internal departments to address client needs and issues.

Skills You'll Need To Have

• A minimum of 3 years of experience, preferably in SaaS, within a Customer Success or Account Management capacity.
• Demonstrated ability to learn quickly, adapt to fast-paced environments, and collaborate effectively, embodying a startup mentality.
• Proven success in managing responsibilities effectively in high-stress situations.
• A track record of consistently exceeding performance goals in dynamic, high-growth settings.
• Proficiency in managing multiple tasks simultaneously and adjusting priorities as needed in a busy work environment.
• Experience utilizing Salesforce.com for customer relationship management.
• Exceptional written and verbal communication abilities.
• A strong capacity for independent work as well as being a collaborative team member.
• Meticulous attention to detail and strong analytical skills.
• Previous experience in Customer Success or a similar role, with a history of enhancing customer satisfaction, product adoption, and retention.
• Demonstrated ability to consistently deliver ongoing value to clients through our product offerings.
• Experience working with larger enterprise clients.
• Proficiency in Arabic is advantageous but not required.

Perks & Benefits

• Comprehensive medical, dental, and vision insurance plans.
• Generous time off policy.
• An opportunity to contribute positively to both your personal growth and the wider world.
• A supportive and enjoyable work environment that encourages professional development and personal fulfillment.
• Employee Referral Bonus Program.

(Note: Benefits and perks are subject to regional variations.)

Legal Language

Our company is committed to equal employment opportunities. We do not discriminate against any employee or applicant based on race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership in a local human rights commission, or status concerning public assistance. All employment practices, including hiring, promotions, transfers, recruitment, compensation, and training, will be free from discrimination. Reasonable accommodations will be provided for individuals with disabilities.