Account Manager

About the Role

Netflix is looking for an Account Manager to join its expanding Ads organization in Toronto. This role supports the full campaign lifecycle, from pre-sale planning through post-sale execution, acting as a key partner to the Netflix Sales team. You will help shape campaign responses, build media plans, coordinate launch assets, oversee delivery, and keep clients informed with clear performance updates.

The position is ideal for someone who enjoys working across sales, operations, and client services in a fast-moving digital advertising environment. It also offers the opportunity to contribute to a platform focused on entertainment, creativity, and innovative technology.

Key Responsibilities

• Work closely with assigned Sales Partners to understand client goals and ensure strong service delivery.
• Run weekly pipeline and pacing discussions to review upcoming launches and active campaign performance.
• Create media plans and help prepare RFP responses covering packaging, pricing, targeting, and related details.
• Lead campaign kickoff conversations and coordinate collection of launch materials from clients.
• Collaborate with cross-functional teams to produce custom creative assets.
• Partner with Ad Operations to ensure accurate order setup and resolve technical issues when needed.
• Monitor campaign delivery and work with clients on optimization actions to improve performance.
• Share campaign results, including end-of-campaign wrap reports.
• Handle escalations effectively and help develop long-term fixes to reduce repeat issues.
• Keep current on ad products, sponsorship options, targeting features, and advertising policies.
• Support the monthly billing and invoicing process with clients and finance teams.
• Build and maintain productive relationships with clients and agency partners.

Requirements

• At least 3 years of experience in account management and/or sales planning within digital media, ideally with a focus on video advertising.
• Hands-on exposure to sales operations tools such as CRM systems, order management systems, and ad servers.
• Working knowledge of digital media sales models and marketplaces, including Direct IO, Programmatic Guaranteed, and PMP advertising.
• Strong verbal and written communication skills.
• Solid analytical and strategic thinking skills, with the ability to present data in a clear and useful way for different stakeholders.
• Demonstrated project management ability, including the capacity to juggle multiple priorities and requests.
• Familiarity with advertising research and verification vendors such as Nielsen, ComScore, Moat, Integral Ad Science, DoubleVerify, and Kantar.

Additional Information

Netflix’s mission is to entertain the world, and the company describes itself as a team that combines creativity, intuition, and advanced technology to push storytelling forward. The company values inclusion and aims to provide a thoughtful interview experience. Candidates who need a disability accommodation or another adjustment during hiring should contact their recruiting partner.

Netflix is an equal opportunity employer and does not discriminate based on race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

This job posting remains open for at least 7 days and will be taken down once the role is filled.