Account Analyst

About the Company

Island Finance LLC is Puerto Rico’s largest finance company, with more than 66 years of experience serving over 70,000 customers. Its portfolio includes consumer loans and a broad range of financial products and services, supported by 46 branches, a call center, and an advanced online banking platform.

The organization describes itself as a forward-looking financial institution committed to delivering strong service, supporting customers when they need it most, and fostering a positive, energetic workplace with a team focused on doing their best every day.

With more than five decades of helping customers pursue their goals, the company emphasizes its long-standing presence and service commitment.

Role Summary

The Account Analyst will handle internal collection efforts for customers with delinquent accounts through telephone contact, using predictive dialing systems. The role focuses on proposing workable solutions that satisfy both the customer and the company, while staying aligned with institutional policies, internal procedures, and applicable laws.

Education

A minimum of two years of college-level study is required, preferably in Business Administration.

Experience

Three years of experience in collections, telemarketing, or telephone-based customer service is required.

Key Competencies

• Energetic and proactive work style
• Ability to perform well under pressure
• Strong multitasking capability
• Customer-service orientation
• Negotiation skills
• Excellent verbal communication
• Goal-driven mindset
• Comfort working with automated systems
• Proficiency with MS Office

Benefits

Island Finance offers a competitive employee benefits package designed for both employees and their families. The total rewards package includes health coverage options with pharmacy, dental, and vision benefits; life insurance and accidental death coverage; and a retirement savings plan with competitive contributions under the 1081.01 Retirement Savings Plan.

The company also supports work-life balance through a workplace environment that recognizes personal needs while remaining competitive. Additional benefits include a recruitment bonus, vacation leave, sick leave, personal leave, public holidays, an employee assistance program, and incentives.

Additional Information

Island Finance states that it is an equal opportunity employer.