US Manager - Apple Retail Store

About the Role

Apple Retail brings together the best aspects of Apple to deliver unique and exceptional customer experiences. We are committed to fostering an inclusive culture where every individual belongs and is motivated to excel. As a Manager in an Apple Store, you will lead, mentor, and develop your team to deliver outstanding customer service and achieve key business objectives by actively engaging with customers and team members across the store.

Key Responsibilities

• Lead and empower your team members, supporting their growth and helping them meet performance and developmental goals.
• Assist in recruiting, training, developing, and retaining a diverse and high-performing team.
• Engage actively in floor leadership by interacting with customers and staff to exemplify best practices and ensure business priorities and excellence in customer service are met.
• Handle customer and team member issues or escalations, collaborating with leadership and relevant business or People partners as needed.
• Implement operational strategies to drive business priorities and reach store performance targets within your designated store areas.
• Ensure adherence to company policies and safeguard company assets, including sensitive business, customer, team member, and financial information.
• Undertake additional tasks as required.
• Promote an inclusive environment by valuing diversity and fostering curiosity to learn from differences.
• Exemplify Apple’s values concerning inclusion and diversity through everyday actions and leadership behaviors.
• Create and sustain a safe, respectful, and inclusive workplace for all team members.

Qualifications

• Availability to work a schedule that aligns with business needs, including evenings, weekends, and public holidays, adhering to local employment laws and accommodating approved requests.
• Proficiency in English, both written and spoken, with support for sign language.
• Prior leadership experience in retail, sales, or a related discipline.

Preferred Skills and Attributes

• Consistently exceed goals and maintain persistence in overcoming obstacles.
• Demonstrate commitment by following through on promises and encouraging the same within the team.
• Build trust by operating with integrity.
• Make well-informed, timely decisions using data, experience, and judgment.
• Communicate effectively, adapting style to various audiences.
• Develop others through mentorship, coaching, and constructive feedback.
• Provide support and guidance during challenges, maintaining composure in a dynamic retail setting.
• Resolve conflicts effectively and promote productive solutions.

Compensation and Benefits

The base hourly wage ranges from $38.54 to $64.22, depending on your qualifications, skills, experience, and location. Apple offers a comprehensive compensation package that includes discretionary stock awards, discounted stock purchase plans, medical and dental benefits, retirement plans, product discounts, free services, and tuition reimbursement for career-related education. Additional perks may include discretionary bonuses, commissions, and relocation assistance.

Inclusion and Diversity

Apple is an equal opportunity employer committed to creating an inclusive workplace where everyone is respected and valued regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or legally protected characteristics. Accessibility and reasonable accommodations are embraced as fundamental rights.

Additional Information

This position requires ongoing application submissions and is located onsite in Littleton, CO. Role number: 200669416-2483.