仕事内容

About the Role

This opportunity is offered through a partner company based in the United States seeking a Training Specialist to create impactful, scalable learning experiences that enhance both customer and internal team understanding of innovative software platforms. This role blends instructional design, technical communication, and collaboration in a fully remote setting to improve product knowledge and user success.

Key Responsibilities

Design, develop, and maintain diverse training materials such as instructional guides, videos, live virtual sessions, and self-paced courses.
Work closely with product, subject matter experts, and customer support teams to craft effective educational programs.
Conduct role-based virtual training sessions for customers and employees.
Support onboarding by delivering comprehensive product training and guidance on learning strategies and processes.
Enhance curricula within learning management and internal training platforms.
Train users on new product features, software updates, and technology enhancements.
Measure, document, and analyze the effectiveness of training initiatives to identify improvements.
Create scalable educational resources to promote user adoption and internal knowledge growth.
Collaborate cross-functionally to assure training is aligned with product value and company goals.
Share best practices, refine processes, and contribute ideas to elevate customer experience and operational efficiency.
Handle confidential and sensitive information, including protected health data, in compliance with regulations.

Candidate Requirements

Minimum three years of experience in training, instructional design, curriculum creation, or related fields.
Exceptional written and verbal communication skills, with the capability to simplify complex technical information.
Strong organizational and prioritization abilities, adept at managing projects effectively.
Customer-centric approach dedicated to delivering superior learning experiences.
Proficient in coaching, teaching, and mentoring.
Adaptable problem-solver thriving in fast-paced environments.
Meticulous attention to detail and quality assurance.
Preferred experience with SaaS products and developing digital learning solutions.
Experience using eLearning tools such as Camtasia and Audiate is advantageous.
Background in clinical research, healthcare, medical technology, or related industries is preferred.
Knowledge of clinical trial management systems is beneficial.
Bachelor’s degree in science, healthcare, business, IT, education, or a similar field is preferred.

Benefits

Fully remote work opportunity within the United States.
Comprehensive health insurance coverage.
Long-term disability and life insurance benefits.
Unlimited paid time off, plus 10 paid holidays.
Paid parental leave.
Employee recognition programs including quarterly awards and work anniversary bonuses.
Monthly reimbursement for connectivity expenses up to $100.
401(k) plan with contribution matching.
Chance to contribute to innovative projects in healthcare and research advancement.

Additional Information

This position is managed by a partner company responsible for all application processes and next steps. The selection process utilizes AI-powered candidate matching to ensure a swift, objective evaluation against essential requirements. Final hiring decisions lie with the employer's internal team. Applicants’ personal data will be processed in accordance with data protection laws, with transparency about AI usage in recruitment steps.

Training Specialist