Telecaller

Role Overview

Motilal Oswal Financial Services Limited is seeking a committed Telecaller to join the team led by Neha Kumari in Faridabad, Sector 31. The role involves managing incoming and outgoing calls, actively making cold calls to potential customers, and following up with existing clients to sustain solid relationships. This position offers a salary of ₹13000 to ₹18000 per month within an engaging and energetic work environment.

Key Responsibilities

• Engage potential customers via telephone to introduce products and services for generating sales.
• Adhere to a provided script while customizing conversations to suit customer requirements to successfully close sales.
• Maintain detailed records of customer information, buying history, feedback, and reactions to facilitate future interactions.
• Develop strong rapport with customers by attentive listening and responding to inquiries to boost engagement levels.
• Meet daily and weekly sales objectives while ensuring high call standards and compliance with regulations.
• Compile reports on customer preferences, market trends, and barriers to sales to improve sales strategies.

Candidate Requirements

• Experience ranging from 6 months to 1 year in customer service or telecalling roles.
• Ability to communicate efficiently in any language.
• Capable of addressing and resolving customer issues, offering information, and escalating complicated problems to higher departments when necessary.
• Completion of 12th standard education is mandatory.
• Availability for day shift work, six days a week.