仕事内容

About the Role

This opportunity is with a partner company seeking a Technical Writer based in Canada to work remotely within a global and remote-first setting. The role involves shaping how developers and technical users engage with sophisticated software solutions by owning and producing documentation for critical product segments. Collaboration with engineering, product, and design teams is essential to deliver clear, precise, and impactful materials that enhance user experience. The position demands a blend of technical proficiency, content strategy, and product teamwork to facilitate user adoption of advanced technologies and contribute to enhancing documentation processes and infrastructure.

Key Responsibilities

Take ownership of documentation for assigned product areas as the primary technical writing liaison for product teams.
Work closely with engineers, product managers, and designers to stay updated on product changes ensuring documentation accuracy and relevance to releases.
Develop deep understanding of designated product domains by hands-on testing and creating user-centric documentation.
Manage documentation workflows from initial planning through writing, review, publishing, and ongoing updates.
Promote user-centric documentation approaches and incorporate customer insights into product conversations.
Regularly enhance documentation clarity, structure, and comprehensiveness by analyzing feedback and internal data.
Collaborate with other technical writers and documentation experts to share best practices and elevate documentation standards.
Assist with maintaining and evolving documentation tools, build processes, deployment pipelines, and platforms.

Candidate Requirements

Minimum three years of technical writing experience, with a portfolio showcasing developer-focused materials like user guides, installation manuals, API documentation, tutorials, or technical articles.
Proven ability to comprehend, test, and document complex software products and technical environments.
Hands-on familiarity with technologies such as Java, Kubernetes, Helm, Docker, and associated developer tools.
Experience documenting SaaS products, on-premise software, or enterprise technology systems.
Capability to tailor content for diverse audiences including software engineers, developers, analysts, and technical stakeholders.
Knowledgeable in docs-as-code practices, Git, Markdown, AI-assisted documentation workflows, and platforms like Docusaurus.
Willingness and ability to actively use the documented software products.
Experience with managing documentation platforms, deployment workflows, or technical infrastructure is advantageous.
Background in software engineering or programming is a plus.
Committed to contributing to and refining technical writing styles and standards across teams.

Compensation and Benefits

Competitive and transparent salary tailored to location, skills, experience, and market conditions.
Salary ranges by location:
- United States: $102,300 to $164,900 annually
- United Kingdom: £64,200 to £105,600 annually
- Singapore: S$127,000 to S$190,500 annually
- Canada: C$108,600 to C$178,600 annually
Potential equity participation via virtual stock option plans where applicable.
Fully remote working model with flexible scheduling.
Support for home office setup and coworking spaces.
Flexible paid time off promoting work-life balance.
Community engagement through team events and company gatherings.
Healthcare benefits adapted to local regulations, mental health support, and lifestyle spending perks.
Retirement or pension plans including employer contributions when relevant.
Life and disability insurance availability where appropriate.
Annual budget for professional development covering courses, certifications, books, and learning materials.
Inclusive culture honoring diverse backgrounds and experiences.

Additional Information

The recruitment process uses AI-powered tools to conduct quick and objective screenings based on role requirements. Final interviewing and selection decisions are made by the hiring company. Applicant data is processed under applicable data protection regulations with options to exercise data privacy rights. AI assists but does not replace human decisions in the hiring workflow.

Technical Writer