Technical Support Officer

About CrimsonLogic

CrimsonLogic prioritizes the career growth and well-being of its employees, supporting them with a comprehensive range of professional development programs alongside a Total Rewards philosophy focused on holistic welfare. The company fosters a nurturing and inclusive environment where every employee's personal and professional advancement contributes positively to the world.

Role Purpose

The Technical Support Officer within the Network Operations Center (NOC) ensures optimal operation and maintenance of the network infrastructure by delivering timely technical support and troubleshooting.

Key Responsibilities

• Monitor network performance continuously, addressing issues and anomalies swiftly to maintain seamless operations.
• Respond to technical queries and resolve network-related challenges effectively.
• Operate and supervise systems, applications, networks, and telecommunication lines usage.
• Handle fault responses and troubleshooting including incident and problem management; identify abnormalities and resolve or escalate as necessary.
• Execute user service requests adhering to Quality Management System standards.
• Provide technical assistance during disaster recovery efforts, contingency tests, system maintenance, software installations, and network equipment troubleshooting.
• Oversee environmental controls such as UPS and air-conditioning within the data center to safeguard equipment.
• Act as the physical security controller for the data center, ensuring appropriate security protocols are maintained daily.
• Manage and monitor inventory like storage media and stationery.
• Generate reports related to inventory and system statistics.
• Commit to working 24/7 on rotating 12-hour shifts, including weekends and public holidays.
• Fulfill additional tasks as assigned by supervisors.

Key Competencies

• Strong analytical skills geared towards problem identification and resolution.
• Result-driven mindset focused on achieving operational excellence.
• Effective verbal and written communication capabilities.
• Ability to collaborate well within a team-based environment.

Educational and Experience Requirements

• A diploma in Information Technology, Computer Science, or related disciplines from a recognized Polytechnic institution.
• Fundamental understanding of PC operations and computer networking.
• Experience in a computer operations setting is beneficial but not mandatory.
• Open to recent diploma graduates eager to learn and develop.

Preferred Skills

• Detail-oriented with excellent problem-solving abilities.
• Strong communication skills both written and spoken.
• Capable of working autonomously and collaboratively.
• Familiarity with Windows and Linux operating systems is an advantage.
• Knowledge of ITIL foundation principles is preferred but not compulsory.

Additional Information

Shift work is mandatory, involving 12-hour shifts around the clock, including weekends and public holidays.