Technical Account Manager

Overview

Google is seeking an experienced Technical Account Manager (TAM) to support customers adopting Google Cloud solutions. This role requires a blend of technical expertise and customer engagement skills to facilitate cloud transformation journeys for prominent clients. The TAM will lead delivery of cloud services such as Google Compute Engine, Google Cloud Machine Learning, Kubernetes Engine, BigQuery, Google Workspace, and more. Success depends on managing cross-functional relationships across diverse teams and customer stakeholder levels.

Key Responsibilities

• Drive customer adoption of Google Cloud by managing implementation strategies, timelines, milestones, migration objectives, and digital transformation plans.
• Represent customer interests to remove adoption obstacles, advocate for new feature requests, coordinating multiple teams to sustain progress.
• Build and maintain strategic partnerships with key client stakeholders to shape business and technical roadmaps; lead quarterly business reviews and executive engagements.
• Coordinate customer-related events and product launches collaborating with Support, Engineering, and Site Reliability teams to ensure seamless delivery and rapid issue resolution.
• Document and disseminate best practices from customer experiences to enhance partner-led initiatives for scaling cloud adoption.

Qualifications

• Bachelor’s degree or equivalent hands-on experience.
• At least 8 years in technical project management or client-facing roles.
• Preferred experience includes moving workloads to public cloud platforms and working with channel partners, system integrators, and third-party developers.
• Demonstrated prowess in cross-business collaboration at large enterprises.
• Strong communication, presentation, problem-solving, and managerial skills with the ability to translate business needs into effective technical solutions.
• Familiarity with IT operations, databases, networking, IT security, application development, service architecture, cloud-native apps, hosted services, storage, or content delivery networks.

Additional Information

Google is committed to equal employment opportunities regardless of diverse attributes including race, gender identity, disability status, and more. Applicants requiring accommodations during the hiring process may request assistance accordingly.