Team Member

Role overview

Pret is looking for a full-time Team Member to join its Norwich shop, working 35 hours per week at 11 Haymarket, Norwich NR2 1QD, GBR. The role sits in a fast-moving retail food environment where you’ll help create great customer experiences and contribute to freshly prepared food and drinks.

Pret operates across 750+ shops in 20+ countries and places strong emphasis on growth, service, teamwork, and doing the right thing. The company also highlights that many managers and support centre colleagues began in shop-floor roles, showing clear opportunities for development from within.

What the job involves

You’ll be one of the friendly faces on the shop floor, supporting customers throughout the day and helping prepare fresh food in the kitchen. The work is varied and fast-paced, with a strong focus on enthusiasm, product knowledge, customer care, and team support.

About you

• You should bring a kind, honest, and generous approach, along with a genuine, warm personality.
• A strong interest in customer service and a willingness to help create a positive experience for every guest is important.
• Small gestures that make people’s day better are part of the culture, including sharing kindness in everyday service.
• No previous experience is required, as training is provided to help you learn how to deliver excellent service.

Pay and benefits

• Hourly pay of £14.00, including the mystery shopper bonus.
• After the first training period, an additional £5 per hour is paid for shifts that begin between 3am and 5am.
• 28 days of annual leave, pro-rated for part-time staff.
• Pension scheme.
• Healthcare cash plan.
• Free food and drinks during working hours.
• Club Pret membership when off shift, which includes 50% off food and up to 5 free barista-made drinks each day.
• Loyalty award after 5, 10, 15, and 20 years of service.
• Regular rewards and recognition for strong standards.
• Discounts across shopping, travel, fitness, dining, technology, and more.
• Flexible working hours to support personal time and priorities.
• Free comfortable shoes to wear on shift.

Growth, culture, and purpose

Pret offers a range of development opportunities, including fully funded professional qualifications, apprenticeships at Level 3, and internal transfer options. The company says there are many paths for people who want to stay short term or build a longer career.

The workplace culture is described as inclusive, with a focus on belonging and on making sure people feel confident and valued. The role also sits within a pacey environment that helps team members build a broad skill set.

Pret also supports community impact through The Pret Foundation, including work around homelessness, food waste reduction, and positive change for communities.

Values

• Happy Teams Happy Customers
• Amazing Standards Every day
• Never Standing Still
• Doing The Right Thing

Interview process

The hiring process starts with two stages: an initial phone screening followed by a 60-minute shop-based interview with the General Manager and the team.

Equality and adjustments

Pret welcomes applications from underrepresented groups, including women, people with disabilities, neurodivergent people, ethnic minorities, and LGBTQ+ candidates. Applicants can request adjustments or support during the recruitment process if needed.

Application note

The company asks applicants not to rely on AI when completing the application, so that the hiring team can get to know them directly.