Team Lead

About the Role

Avoca Ireland is seeking a responsible Team Lead to join their Kildare Village location. This permanent position can be part-time or full-time and involves assisting the management team with store and café operations. Key duties include opening and closing the department, managing daily workflow, and supporting the management team in various tasks.

Key Responsibilities

• Perform opening and closing duties as instructed by management.
• Handle cash transactions and complete cash reconciliations.
• Manage employee breaks and schedules effectively.
• Respond to customer service inquiries, including handling complaints.
• Oversee ordering and stock control for the store.
• Assist management with general operational support.
• Carry out ad hoc duties as needed.

Candidate Requirements

• Demonstrated willingness to take on responsibility.
• Strong customer service skills with attention to detail.
• Effective problem-solving abilities.
• Reliable and adaptable approach to work.
• Previous experience in fine dining or similar food service industry.

Skills

• Leadership and staff development capabilities.
• Experience managing restaurant and café operations.
• Excellence in customer service and complaint resolution.
• Proficient in cash handling and reconciliation.
• Competent in event coordination and food & beverage operations.
• Knowledge of stock control, ordering, and opening/closing procedures.
• Strong time management, organization, and teamwork skills.
• Ability to manage staff scheduling and breaks.
• Health and safety compliance awareness.
• Focus on sales growth and guest experience management.
• Training and mentoring team members effectively.

Benefits

• Staff discounts available.
• Subsidised meals during shifts.
• Participation in a pension scheme.
• Access to an employee assistance programme.
• Cycle scheme benefits.
• Catering facilities on site.

Equal Opportunity

Avoca is committed to being an equal opportunities employer welcoming applications from all qualified candidates.