Support Coordinator

About Community Solutions

Community Solutions Group positively impacts individuals, families, and communities across Queensland, Victoria, and New South Wales by assisting them to achieve their goals and pathway possibilities. The organisation delivers diverse services focusing on wellbeing and independence.

Role Overview

We are seeking an NDIS Support Coordinator based in Maryborough to guide NDIS participants towards greater autonomy by evaluating their individual requirements and coordinating appropriate services and supports. This role involves close collaboration with participants to optimize their NDIS plans, remove obstacles, and implement effective action plans.

Key Responsibilities

• Establish and maintain strong connections with participants, their families, and external providers.
• Conduct visits to participants as needed, which involves driving.
• Assist participants in negotiating with providers regarding service offerings and budget allocations.
• Manage billable hours and meet set targets.
• Ensure service agreements are finalized properly.
• Adopt a comprehensive approach focused on building participants' capacities and overcoming their barriers.

Qualifications and Experience

• Demonstrated knowledge and prior experience with the NDIS, including an understanding of NDIS plans and budgets.
• Experience handling billing targets and maintaining detailed case notes.
• Proficient administrative skills, compliance understanding, and IT literacy—especially with Microsoft Excel.
• Excellent interpersonal skills, preferably with background in the disability sector, capable of motivating and building rapport with participants and related stakeholders.
• Strong business acumen combined with a customer service orientation.
• Exceptional organisational skills with effective time management and prioritisation abilities.

Benefits and Perks

• Access to salary packaging benefits up to $15,900 annually tax-free, plus an additional $2,650 for meal and entertainment expenses.
• Opportunity to use pre-tax income to purchase a vehicle (new or used) reducing overall costs.
• Discounts available on Corporate Private Health Insurance, select Kia vehicles, and appliances at Harvey Norman.
• Reduced rates for family gym memberships via Fitness Passport.
• Comprehensive induction program and ongoing learning opportunities.
• Six weeks paid parental leave for the primary caregiver.
• Complimentary coaching and counselling through the Employee Assistance Program.
• Participation in Reward and Recognition initiatives.

Additional Information

Community Solutions values diversity and inclusivity and encourages applications from people of all ages, nationalities, abilities, and cultures—including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, LGBTQI+ individuals, and people with disabilities. Recruitment processes will be adapted to support applicants’ accessibility needs.