Supervisor Distribution Center

About talabat

Since its beginnings in Kuwait in 2004, talabat has expanded remarkably over the last 17 years to become a leading food delivery service in the MENA region. Currently, it fulfills hundreds of millions of food, grocery, and product orders annually in nine countries and employs over 3,000 staff. talabat partners with more than 27,000 brands across roughly 50,000 branches. Its quick-commerce division, talabat mart, offers grocery deliveries within 30 minutes across Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE. The company is committed to its ecosystem—customers, partners, employees, riders, and communities—and supports social causes focused on food insecurity, having helped donate over 1 million meals and more than $1.5 million to charity since 2020. talabat is part of Delivery Hero, a global leader in online food delivery and quick-commerce.

Job Description

The Distribution Center Supervisor is responsible for overseeing daily operations at the store level including staff management, budget and accounting, inventory control, sales promotion, and store appearance. Working under the direction of regional management, this role supervises store co-management and department managers, implements merchandising and financial management policies, and ensures compliance to organizational standards to meet sales and profit targets. Direct guidance is provided to department managers to resolve issues and enhance performance and operational conditions.

Key Responsibilities

• Lead and supervise a team of 15-20 grocery store supervisors throughout a geographical area.
• Oversee the in-store grocery order fulfillment process including picking, packing, and handover to delivery riders.
• Ensure strict compliance with food handling and packing standard operating procedures.
• Maintain high operational standards such as order preparation time, picker productivity, item replacement accuracy, and in-stock availability, while preserving excellent customer experience.
• Develop and implement customized processes or workflows to optimize store operations when needed.
• Coordinate in real-time with customer service and rider teams to ensure timely dispatch and address customer complaints effectively.
• Collaborate with third-party logistics providers including picker recruitment, training, and performance oversight.
• Manage workforce scheduling for pickers and supervisors to assure full shift coverage and operational efficiency.
• Coach, train, and manage the performance of store supervisors to foster a productive work environment.

Experience and Skills Required

• 5-7 years of relevant experience in order fulfillment and picker management.
• 2-3 years of operational experience specifically in grocery store order fulfillment.
• Strong data analysis skills with proficiency in Excel, Google Sheets, and performance dashboards to support decision-making.
• Basic knowledge of food handling practices.
• Experience managing large teams of pickers.
• Highly organized and able to handle multiple priorities in fast-paced settings.
• Innovative and open-minded approach to improving task execution.
• Excellent communication skills, both verbal and written.
• Strong skills in interpersonal relations and team building.
• Decisive with sound judgment and problem-solving skills.
• Motivated, reliable, and passionate about producing results.