Studio Manager

About SoulCycle

SoulCycle is a purpose-driven fitness brand committed to redefining health and happiness through a mind-body-soul experience. The culture centers on community, acceptance, love, respect, and fun, brought to life via immersive rides, enriching relationships, and exceptional hospitality.

Our Mission

We aim to build an open, diverse, inclusive community honoring each individual's uniqueness. We empower growth through active listening, collaboration, and nurturing trust, striving to drive meaningful change towards equality for all.

Role Overview

As a Studio Manager, you will lead your studio and its team to drive growth and maintain the integrity of the SoulCycle culture. The role requires strong interpersonal skills, business expertise, creative problem-solving, and adaptability. You are accountable for the studio's success and fostering a positive working environment.

Key Responsibilities

• Champion the SoulCycle community and culture, ensuring your team enjoys coming to work.
• Deliver and inspire exceptional hospitality to riders and staff, upholding high standards.
• Build strong relationships with instructors and local community members.
• Recognize team achievements and express gratitude regularly.
• Create comprehensive business plans including ridership and retail targets.
• Manage studio profit and loss, analyzing financial performance.
• Develop and implement partnerships and community impact opportunities.
• Ensure execution of company-wide initiatives within the studio environment.
• Collaborate on strategies to acquire and retain new riders with marketing partners.
• Identify hiring needs and assess team strengths and weaknesses proactively.
• Provide timely coaching and feedback to team members.
• Oversee onboarding, training, and development of assistant managers and part-time staff.
• Recognize and cultivate high-potential employees.
• Guide your team in effective time and task management to meet deadlines.
• Master studio-specific and company policies and operational procedures.
• Lead transitions to new processes smoothly within the team and studio.
• Adapt to and manage changes in the studio environment and workflow.
• Handle conflicts confidently and professionally under pressure.
• Maintain a solution-focused approach within company protocols.
• Proactively address challenges and difficult situations promptly.

Qualifications

• Exceptional customer service and hospitality capabilities.
• Highly organized with skills to manage multiple priorities within tight deadlines.
• Strong communication skills with team members, clients, and senior leadership.
• Ability to work flexible hours including weekends and some holidays.
• A genuine passion for fitness and alignment with SoulCycle's brand values.
• Legal authorization to work in the United States.

Additional Information

Confidentiality is maintained according to EEO regulations. The position requires in-person work at the Miami, FL location.