Store Manager

Position Overview

The Store Manager is responsible for managing the store's daily operations to ensure a smooth and positive shopping environment, uphold store standards, achieve financial goals, and communicate customer and product feedback to relevant parties. This role demands exceptional leadership, organizational capabilities, and a comprehensive understanding of the fashion retail industry.

Financial Management

• Lead the store team to meet sales targets and key performance indicators (KPIs).
• Keep store shrinkage below 0.2% of cost of sales.

Operational Duties

• Perform regular financial and inventory audits.
• Track, update, and communicate the store dashboard consistently.
• Maintain visual merchandising (VM) standards.
• Oversee employee records, including leave management, passport details, performance, conduct history, and roster scheduling.
• Manage daily opening and closing store procedures.
• Set sales goals, observe KPIs, and analyze sales data to pinpoint improvement opportunities.
• Hold frequent team meetings to discuss objectives, expectations, and provide performance feedback.
• Enforce company policies and compliance.
• Provide frequent updates to senior management regarding store performance, challenges, and potential opportunities.
• Implement action plans based on performance metrics to enhance results.
• Supervise back store operations and merchandise replenishment.
• Enforce security protocols to prevent theft and safeguard customers and staff.
• Recruit, train, and nurture a high-performing sales team.
• Manage store budgets, expenses, and financial targets effectively.

Customer Relations

• Motivate the team to achieve club apparel, NPS, and DSES objectives.
• Maintain relationships with mall management.
• Communicate effectively with head office support teams regarding store activities.
• Respond promptly to customer questions and concerns, aiming to exceed expectations.
• Manage employee performance and conduct.

Learning and Development

• Continuously enhance personal and team skills to cultivate future store managers.
• Identify skill gaps within the team and design processes to bridge them.
• Conduct onboarding training and ongoing product knowledge sessions.

Candidate Profile

The ideal candidate should have over 5 years of progressively responsible experience in customer-focused roles with demonstrated leadership, management, and problem-solving skills. Proven track record in improving customer engagement and surpassing sales KPIs is essential. A bachelor's degree in business administration, retail management, or a related discipline is preferred.