Store Lead

About Arc'teryx

Arc'teryx, located in the Canadian Coast Mountain wilderness, is anchored in meticulous, innovative design and manufacturing. The brand's in-house facilities allow continuous product evolution, focusing on timeless quality, intuitive simplicity, and performance under extreme conditions.

Join our team at the Alpha QVB store in Sydney as a Store Lead.

Key Responsibilities

• Oversee the in-store experience actively during shifts, maintaining situational awareness of the sales floor.
• Lead by example to foster exceptional customer experiences and strong floor leadership.
• Share brand knowledge and event details with both team members and customers, encouraging engagement.
• Coach product guides to develop their skills and support store sales targets.
• Manage inventory processes including receiving, restocking, destocking, and visual merchandising to optimize sales.
• Use operational tools to monitor sales goals, labor, and budget adherence.
• Build relationships with potential partners to support events and promote brand presence in the community.
• Handle store opening and closing protocols efficiently.
• Respond to store communications such as phone calls, voicemails, and emails.
• Operate the POS system to handle transactions including purchases, returns, warranties, and gear trade-ins.

Candidate Profile

• Possess at least one year of leadership experience along with 1-2 years of retail background.
• Inherently motivated to unlock team members' potential and foster growth.
• Customer-centric approach with enthusiasm for delivering superior service.
• Capable of giving and receiving constructive feedback and coaching in real-time.
• Strictly adheres to health and safety protocols and ensures compliance.
• Demonstrates ability to set clear directions, align teams on goals, and encourage commitment.
• Effective time management skills allowing prioritization and responsiveness to dynamic business needs.
• Adaptable and flexible when facing uncertain or changing situations.
• Committed to pursuing optimal solutions with integrity and determination.
• Passionate about outdoors lifestyle aligned with Arc'teryx’s brand ethos.
• Strong written and verbal communication skills.

Benefits

• Uniform provided upon joining.
• Generous employee discounts for Arc'teryx and other Amer Sports brands.
• Competitive compensation package including bonuses.
• Parental Leave Top-Up program to support future parents.
• Access to Employee Assistance Program promoting health and wellbeing.
• Ongoing training and development opportunities for career advancement.
• Part of a global company offering diverse career paths across various brands.

Additional Information

• Availability to work on "Black Friday" and during peak holiday seasons (from mid-December onward) is expected.
• Work under Store Manager and Assistant Manager, completing additional tasks as required.
• Minimum commitment of one opening shift, one closing shift, and one weekend shift weekly.
• Work schedule is typically 30-40 hours per week, Tuesday through Saturday.
• Scheduling flexibility is required to meet business needs as determined by management.
• Arc'teryx fosters an inclusive culture valuing diversity and fair treatment for all.