Senior Manager- Consumer Insights & User Research

About the Company

Swiggy is a top food delivery platform in India focused on offering a smooth and enjoyable customer experience. Our goal is to connect people with excellent food and build an engaging food marketplace. We embrace a culture rooted in innovation, teamwork, and inclusivity, encouraging every member to drive our continued growth and success.

Working Arrangement

Employees will adopt a hybrid schedule, working from the Bengaluru office three days a week and remotely on the other days.

Key Responsibilities

• Independently or in collaboration with agency partners, plan and conduct research to understand customer sentiments and share insights internally.
• Provide consumer perspective support across product, business, growth, marketing, and customer experience teams to influence decisions that enhance consumer satisfaction.
• Collaborate with Product and Business teams to assist in launching new services, products, and features.
• Lead and manage research initiatives such as brand tracking, Net Promoter Score (NPS) assessments, customer pulse surveys, and conduct hands-on immersive studies.
• Explore and apply innovative AI tools and techniques to improve research methodologies and outcomes.

Qualifications and Skills

• Minimum of five years' experience in consumer insights and user research.
• Proficiency in both qualitative and quantitative research methods, with a strong emphasis on quantitative techniques.
• Capability to independently manage research projects from conception to completion, including developing questionnaires, conducting interviews, and analyzing data.
• Strong analytical thinking, exceptional planning, and multitasking abilities with a proven track record of initiative and entrepreneurial mindset in fast-paced environments.
• Experience leading large-scale quantitative research projects.
• Familiarity with the online or technology industry is advantageous.

Equal Opportunity Employer Statement

We are committed to providing equal employment opportunities to all applicants regardless of race, color, religion, gender, disability, or other legally protected characteristics.