Senior Collection Officer

About the role

This position is focused on driving the recovery of overdue receivables, ensuring payments are received on time, and partnering with internal teams to close billing and collection gaps. It sits within a collaborative Finance function that is focused on improving cash flow and overall financial performance.

Key responsibilities

• Take ownership of outstanding receivables and work to secure timely collections.
• Build collection reports, ageing reviews, and risk assessments for management use.
• Create and update dashboards and payment forecasts to track collection progress.
• Work with Sales, Operations, Accounts Receivable, Treasury, Legal, and other teams to resolve invoice and payment disputes.
• Handle customer disagreements and agree on practical repayment plans when needed.
• Track customer accounts to ensure credit limits and terms are respected and overdue amounts are reduced.
• Review customer account reconciliations and align payment allocations with the Accounts Receivable team.
• Spot accounts with higher risk or doubtful recovery potential and escalate them appropriately.
• Assist with month-end close activities, expected credit loss calculations, and audit support.
• Guide and develop junior Collection Officers by strengthening their technical, negotiation, and communication capabilities.
• Maintain strong customer relationships through regular contact and visits.

Qualifications

A bachelor’s degree is required. A professional qualification in Finance or Credit Management would be a plus. The role calls for at least 5 years of experience in Collections or Accounts Receivable.

Skills and requirements

• Strong capability in analysing data, negotiating outcomes, and solving problems.
• Excellent communication skills and the ability to manage multiple stakeholders effectively.
• Advanced working knowledge of Microsoft Excel, Oracle Fusion, and Power BI.
• A self-motivated, detail-focused approach with a strong commitment to results.
• Experience in improving processes and mentoring team members is preferred.
• Comfort working closely with cross-functional teams and important customers.

Additional information

This is a full-time onsite role based in Dubai, United Arab Emirates. No salary, perks, number of openings, start date, or application deadline were provided in the source.