Sales Engineer

About Nikkiso Clean Energy & Industrial Gases

Nikkiso Clean Energy & Industrial Gases specializes in cryogenic pumps, heat exchangers, process systems, and solutions tailored for the LNG and industrial gases sectors. As a subsidiary of Tokyo-based Nikkiso Company Ltd., the firm boasts global operations with over 8,000 employees and annual revenues exceeding $1.5 billion. Nikkiso Cryogenic Services (NCS) leads service provision within industrial gas, air separation, enhanced oil recovery, marine, clean energy, and alternative fuel markets, offering innovative, safety-focused, and environmentally sustainable products and services.

Position Overview

Located in Abu Dhabi, UAE, the Sales Engineer role involves cultivating and sustaining robust customer relationships across the assigned geographic area. This position demands a blend of technical acumen and commercial skills, aimed at expanding aftermarket business encompassing services, repairs, parts, upgrades, and technical solutions. The role includes frequent travel within the region, managing sales pipelines utilizing CRM tools, contributing to revenue targets, and ensuring customer satisfaction and long-term growth.

Key Responsibilities

• Build and enhance enduring customer relationships to support retention and revenue growth.
• Identify and develop new sales opportunities in aftermarket services, repairs, parts, and agreements.
• Serve as the primary commercial contact, understanding customer requirements and proposing value-based solutions.
• Manage sales activities including prospecting, quoting, and pipeline tracking.
• Regularly visit customer sites to assess equipment, conditions, and opportunities.
• Formulate territory sales plans aligned with overarching regional goals and market strategies.
• Collaborate internally with operations, engineering, proposal teams, and product management to craft competitive proposals.
• Provide technical insights to support accurate quoting and service recommendations.
• Stay current on company offerings to effectively communicate their benefits.
• Monitor market trends, competitor activity, and customer needs to identify risks and growth prospects.
• Maintain precise CRM records regarding customer interactions and sales progress.
• Deliver sales presentations and proposals, emphasizing product value and differentiators.
• Support contract negotiations, clarifying scope, pricing, and terms.
• Coordinate with operations and field teams to ensure smooth execution of sold projects.
• Follow up proactively on customer inquiries, service issues, and commitments.
• Represent the company at customer meetings, industry events, and seminars.
• Uphold a culture of exceptional customer service, professionalism, safety, and accountability.
• Complete mandatory safety training and adhere to safety protocols including use of PPE.

Desired Competencies

• Strong customer orientation with an ability to understand and address client needs.
• Technical proficiency in industrial equipment and aftermarket services.
• Proven track record in sales and business development within relevant industries.
• Ability to establish credibility and sustain relationships with diverse stakeholders.
• Effective communication skills applicable to both technical and non-technical audiences.
• Negotiation skills and ability to influence customer decisions.
• Problem-solving aptitude with practical solution delivery.
• Self-driven with accountability for achieving sales targets and managing an active pipeline.
• Discipline in CRM usage and sales process management.
• Awareness of market dynamics and competitor activities.
• Collaborative mindset to partner across multiple internal teams.
• Organizational skills for managing priorities and meetings efficiently.
• Flexibility and adaptability in a dynamic work environment.
• Understanding of commercial principles including pricing and contract elements.
• Commitment to safety and professional conduct.

Work Environment

This role involves a mix of office, remote work, and frequent visits to customer or industrial sites, workshops, and service centers. The working conditions may include exposure to noise, equipment, temperature variations, and requires compliance with safety policies, training, and PPE usage.

Candidate Profile

• Educational qualification: Bachelor’s degree in Engineering, Business Administration, Technical Sales, or related field preferred, although related hands-on technical experience or trade certifications are considered.
• 3 to 5 years of experience in sales engineering, business development, or similar roles, ideally within industrial gases, LNG, energy, or rotating equipment markets.
• Demonstrated success in customer relationship management, sales pipeline development, and goal achievement.
• Experience with CRM systems (preferably Salesforce) and managing proposal processes.
• Strong verbal and written communication skills enabling effective technical and commercial dialogue.
• Willingness and ability to undertake significant travel within the region.

Physical Requirements

• Ability to perform typical office and field activities including walking, standing, sitting, typing, hearing, and talking.
• Capability to reach, bend, climb stools, and handle objects safely.
• Competence with standard office technology.
• Physical ability to manage files and office equipment.

Additional Information

This job description does not encompass all duties and could be modified at any time without prior notice.