Retail Operations Manager

Job Overview

The Retail Operations Manager will take charge of the daily functioning and overall commercial success of the retail business. This leadership position involves ensuring smooth store operations, exceptional customer service, effective inventory management, achieving sales targets, and adherence to company protocols and standards.

Key Responsibilities

• Oversee daily retail activities, guaranteeing efficient and seamless store performance compliant with company policies.
• Formulate and implement processes aimed at boosting operational productivity.
• Keep the retail environment well-organized, fully stocked, and visually appealing.
• Supervise cash handling, store opening and closing procedures, and other daily tasks.
• Develop strategies to meet and exceed sales and profitability goals.
• Track sales metrics regularly and pinpoint areas needing improvement.
• Analyze sales patterns, customer trends, and product performance.
• Collaborate with Marketing to design promotions and sales campaigns.
• Identify and leverage opportunities to raise revenue through upselling, cross-selling, and new product introductions.
• Prepare management reports on sales and operational performance.
• Manage stock levels, ensuring availability and timely replenishment.
• Handle stock movements, including transfers, damage control, returns, and shrinkage.
• Oversee cycle counts and inventory audits regularly.
• Coordinate with suppliers and procurement teams regarding orders and deliveries.
• Recommend actions for slow-moving or obsolete inventory.
• Lead, inspire, and direct the retail team to accomplish operational and sales goals.
• Set clear performance targets and monitor individual and team KPIs.
• Organize staffing schedules and maintain proper coverage.
• Conduct team meetings, coaching sessions, recruitment, onboarding, and performance reviews.
• Ensure the team maintains high customer service and professional conduct standards.
• Guarantee a superior and consistent shopping experience for customers.
• Address customer feedback and resolve complaints promptly.
• Enhance customer journey and overall retail experience.
• Maintain accurate product displays, pricing, and promotional materials.
• Ensure visual merchandising aligns with company guidelines and seasonal campaigns.
• Maintain a clean, organized, safe, and attractive retail setting.
• Monitor and control retail financials, including revenue, expenses, and profitability margins.
• Oversee cash reconciliation and enforce proper payment procedures.
• Approve operational paperwork in line with company standards.
• Assist with budgeting and forecasting activities.
• Ensure compliance with company policies, health and safety norms, and relevant regulations.
• Maintain accurate records related to operations and inventory.
• Identify risks and implement corrective measures.
• Implement procedures to prevent losses concerning cash and stock handling.

Qualifications and Experience

• Bachelor's degree in Business Administration, Retail Management, Marketing, or a related discipline.
• Retail or Operations Management certification is advantageous.
• At least 5 to 7 years of retail operations experience with 2 to 3 years in a managerial or supervisory capacity.
• Familiarity with managing retail teams and handling multi-category product operations.
• Proven expertise in sales, inventory control, customer service, and operational planning.
• Experience in sports, fitness, leisure, lifestyle, or hospitality retail is preferred.

Skills and Competencies

• Effective leadership and personnel management capabilities.
• Strong commercial acumen and sales focus.
• Knowledgeable in inventory and stock management procedures.
• Excellent skills in customer service and engagement.
• Analytical thinker with strong problem-solving skills.
• Good financial literacy and budgeting experience.
• Strong verbal and written communication and negotiation skills.
• Ability to prioritize and manage multiple tasks in a dynamic environment.
• Proficient with Microsoft Office Suite, especially Excel.
• Experience using POS and inventory management software.
• Well-organized, with excellent time-management abilities.
• Flexible to work various shifts, including evenings, weekends, and holidays.

Language Requirements

• Arabic: Preferred.
• English: Fluent or professional proficiency required.

Working Conditions

This position is based primarily at the retail site and involves frequent interaction with customers, staff, suppliers, and management. The role demands flexibility in working hours, including evenings, weekends, and public holidays as business needs dictate.