Retail Assistant Store Manager - Merrell

Company Overview

Wolverine Worldwide is a prominent global marketer specializing in branded footwear, apparel, and accessories with a presence in nearly 200 countries and territories. The company manages a portfolio that includes Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty, and Wolverine. Our mission is to empower, engage, and inspire customers at every step.

Role Summary

The Assistant Store Manager plays a pivotal role in supporting the Store Manager by overseeing store operations, driving sales, meeting key performance indicators, and fostering a motivated team that delivers exceptional customer experiences. This role is ideal for those eager to develop their skills in retail management and advance within the company.

Key Responsibilities

• Lead by example by motivating and engaging your team to embody our brand values daily, cultivating an inclusive and positive work environment that celebrates achievements.
• Provide exemplary customer service and act as a role model for the team.
• Support sales growth, manage commercial aspects, and uphold store standards, including compliance with company policies and procedures.
• Communicate effectively across all levels—from the sales floor to back-office operations—and develop strong relationships with customers, colleagues, and community partners.
• Collaborate with the Store Manager to devise innovative marketing strategies.
• Manage stock control and ensure visual merchandising standards are adhered to, contributing to the achievement of store KPIs.
• Serve as the product expert and trainer, educating team members and advising customers accordingly.
• Create a collaborative, supportive, and accountable workplace culture focused on teamwork.
• Assist with all operational tasks including store opening/closing, cash handling, merchandising, stock maintenance, and ensuring a clean and well-presented store.
• Deliver authentic and memorable customer service experiences.
• Maintain adherence to company policies, including health and safety regulations.

Required Skills and Qualifications

• Previous experience in a fast-paced customer-facing environment.
• Background in customer service roles; supervisory or leadership experience is preferred but not mandatory.
• Ability to adapt and remain flexible within a dynamic retail environment.
• Availability to work various shifts, including mornings, evenings, weekends, and holidays.
• Genuine enthusiasm for our brands and associated lifestyles.
• Self-motivated with a strong ambition to meet and surpass store targets.
• Competent at multitasking and performing under pressure.
• High school diploma or equivalent credential.

Work Environment

This role is based in a retail setting in Dawsonville, GA.

Diversity & Inclusion

Wolverine Worldwide is dedicated to fostering a diverse and inclusive workplace, valuing the unique perspectives of all employees. We are an equal opportunity employer committed to providing equal opportunities regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected characteristic.

Additional Information

Candidates must be US residents and willing to work in compliance with the company’s Affirmative Action and Equal Employment Opportunity policies.