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- Applicants must already have the legal right to live and work in Zambia. Experience from aviation or the travel sector is expected, and candidates with IATA or airline basic tariff training will have an advantage.
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仕事内容
Role overview
Qatar Airways is hiring a Reservations and Ticketing Agent for Lusaka, Zambia (LUN). This position is focused on delivering efficient, customer-friendly reservations and ticketing support to individual travelers and business clients, whether over the phone or face-to-face. The role is expected to help maintain high customer satisfaction while contributing to annual revenue targets.
Key responsibilities
- Create and confirm passenger bookings accurately and promptly.
- Use timetables, airline manuals, and reference materials to build itineraries and routing options.
- Issue tickets with the correct fares to limit customer complaints and reduce debit notes.
- Communicate schedule changes and support decisions around cancellations or reservation confirmations.
- Coordinate itinerary updates with load control teams and other stations to protect capacity and improve seat utilization.
- Close sales reports within the required timeframe.
- Promote airline products and services to support revenue generation.
- Process bookings received through phone, fax, email, and related channels, including telex messages and authorizations.
- Support a help desk function for travel agents, including seat confirmations and upgrade or downgrade requests.
- Handle refunds, lost tickets, and tickets that are no longer valid due to time limits.
- Review passenger tickets and guide travelers appropriately.
- Calculate route options and ticket prices using schedules, fare references, and computer systems.
- Notify customers or travel agents about travel changes and offer alternative options where needed.
- Prepare and issue tickets for delivery or mailing to customers.
- Respond to questions from travel agencies and transport providers such as airlines, bus operators, rail companies, and shipping lines.
Requirements
- Prior work experience in aviation or the travel industry is required.
- Completion of an IATA or airline basic tariff course will be considered an advantage.
- Strong spoken and written English communication skills are essential.
- Good working knowledge of special fares, offers, and promotions is needed.
- Candidates must have the legal right to live and work in Zambia.
Additional information
Reference number: 234070
Job family: Cargo & Airport Operations
Location: Zambia-Lusaka
Closing date: 2026-07-08
This position is based in Lusaka and is a full-time, onsite role.