Reservations Agent

About the Role

W Hotels in Doha is hiring a Reservations Agent to handle guest booking requests and support smooth reservation operations. This is a full-time, non-management position based in West Bay, Zone 61, Doha, Qatar.

What You’ll Do

You will manage reservations received by phone, fax, or mail, and ensure every request is handled accurately and professionally. The role involves understanding guest needs, matching them with the right room type and rate, and explaining relevant booking rules clearly.

• Receive, update, and cancel reservations through the reservation system.
• Assess guest requirements and recommend suitable room categories.
• Check room availability and applicable rates before confirming bookings.
• Explain guarantee terms, special pricing, and cancellation conditions to guests.
• Record special requests and reservation notes with accuracy.
• Respond to questions about hotel facilities, services, and room features.
• Use sales-focused communication to help drive revenue.
• Enter and retrieve reservation data correctly in the system.
• Apply the correct codes for reservation types such as complimentary stays, employee rates, travel agent inspection rates, and wholesale bookings.
• Follow escalation steps when guest issues need further attention.

Work Standards and Conduct

You are expected to follow company policies, maintain a polished appearance, protect confidential information, and safeguard the privacy and property of guests, coworkers, and the company. The role also requires warm guest service, professional communication, teamwork, and adherence to quality standards.

• Greet guests courteously and respond to their service needs proactively.
• Support guests with disabilities and communicate with genuine appreciation.
• Use clear, professional language and proper telephone etiquette.
• Build positive working relationships and contribute to shared goals.
• Listen carefully and respond constructively to colleagues’ concerns.
• Meet quality assurance expectations and operational standards.
• Perform other reasonable duties as assigned by supervisors.

Physical and Operational Requirements

The role includes light physical activity, such as moving, lifting, carrying, pushing, or placing items weighing up to 10 pounds without assistance.

About W Hotels

W Hotels is a luxury lifestyle brand known for its bold, forward-looking approach and its service philosophy of “Whatever/Whenever.” The brand focuses on creating memorable experiences, encouraging curiosity, and welcoming people who are original, innovative, and open to new ideas.

Equal Opportunity

The employer is committed to an inclusive workplace and welcomes applicants from all backgrounds. Hiring decisions are made without discrimination on protected grounds, including disability, veteran status, and other characteristics protected by law.

Additional Information

Job number: 26082377. Job category: Reservations. Location: West Bay, Zone 61, Doha, Qatar. Schedule: Full time. Remote work: No. Position type: Non-management.

Preferred Qualifications

A high school diploma or GED-equivalent is preferred. No prior related work experience is required, and no supervisory background or certification is needed.